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How performance targets can ingrain a culture of ‘performing out’: An ethnography of two Indian primary healthcare facilities

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  • Das, Priya
  • Newton-Lewis, Tom
  • Khalil, Karima
  • Rajadhyaksha, Madhavi
  • Nagpal, Phalasha

Abstract

Low- and middle-income country health systems often apply decontextualised and unrealistic performance targets to facilities. This can lead to empty compliance and ‘performing out’, whereby managers and providers manipulate or inflate data to create the false impression of a functional system. While this is a well-recognised pitfall of audit-style performance accountability processes, the social processes by which these practices emerge has not been well described in the literature.

Suggested Citation

  • Das, Priya & Newton-Lewis, Tom & Khalil, Karima & Rajadhyaksha, Madhavi & Nagpal, Phalasha, 2022. "How performance targets can ingrain a culture of ‘performing out’: An ethnography of two Indian primary healthcare facilities," Social Science & Medicine, Elsevier, vol. 300(C).
    • Handle: RePEc:eee:socmed:v:300:y:2022:i:c:s0277953621008212
    DOI: 10.1016/j.socscimed.2021.114489
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