The role of the receptionist in general practice: A 'dragon behind the desk'?
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Cited by:
- Neuwelt, Pat M. & Kearns, Robin A. & Browne, Annette J., 2015. "The place of receptionists in access to primary care: Challenges in the space between community and consultation," Social Science & Medicine, Elsevier, vol. 133(C), pages 287-295.
- Smith, Sarah A., 2016. "Migrant encounters in the clinic: Bureaucratic, biomedical, and community influences on patient interactions with front-line workers," Social Science & Medicine, Elsevier, vol. 150(C), pages 49-56.
- Vredenburg, Jessica & Bell, Simon J., 2014. "Variability in health care services: the role of service employee flexibility," Australasian marketing journal, Elsevier, vol. 22(3), pages 168-178.
- Grant, Suzanne & Guthrie, Bruce, 2018. "Between demarcation and discretion: The medical-administrative boundary as a locus of safety in high-volume organisational routines," Social Science & Medicine, Elsevier, vol. 203(C), pages 43-50.
- Ward, Jenna & McMurray, Robert, 2011. "The unspoken work of general practitioner receptionists: A re-examination of emotion management in primary care," Social Science & Medicine, Elsevier, vol. 72(10), pages 1583-1587, May.
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