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The PLS-PM approach to analyze the quality of health services over time

Author

Listed:
  • Crocetta, Corrado
  • Antonucci, Laura
  • Cataldo, Rosanna
  • Grassia, Maria Gabriella
  • Marino, Marina
  • Mazza, Rocco

Abstract

The study of the quality of services provided in the health sector plays a fundamental role in applied statistical studies. The work focuses on using Structural Equation Modeling Path Modeling as a valuable way to analyze longitudinal data relating to the level of the satisfaction expressed with respect to a selection of public and private operators. The aim of the study is to develop an experimental model to measure the level of satisfaction with the services provided by an external organization over time. In the work, the data used result from a survey on the services offered by Sanita’ Service s.r.l. at the ASL (local health organization) agencies in Foggia.

Suggested Citation

  • Crocetta, Corrado & Antonucci, Laura & Cataldo, Rosanna & Grassia, Maria Gabriella & Marino, Marina & Mazza, Rocco, 2025. "The PLS-PM approach to analyze the quality of health services over time," Socio-Economic Planning Sciences, Elsevier, vol. 98(C).
    • Handle: RePEc:eee:soceps:v:98:y:2025:i:c:s0038012125000084
    DOI: 10.1016/j.seps.2025.102159
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