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The power of quality models: The example of the SIQ model for performance excellence

Author

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  • Quist, Johan
  • Skålén, Per
  • Clegg, Stewart R.

Abstract

Most contemporary total quality management (TQM) practice is influenced, directly or indirectly, by structured, acontextual and standardized quality models. The present paper focuses on the strategic introduction of one such model, namely the Swedish Institute for Quality (SIQ) model for performance excellence, in a Swedish public-sector organization, which we refer to as 'the Authority.' We take our theoretical stance from Foucault's concept of 'power/knowledge.' In describing the case, we focus on the management team of one of the Authority's ten regions. Our analysis shows the members of the management team using the SIQ model to objectify both the organization and themselves as managers. However, contrary to many critical or managerial accounts, the SIQ model was not totalizing: management subjectivities changed but were not entirely reconstituted, and some resistance to them was generated by the members of the management team, in their role as professionals.

Suggested Citation

  • Quist, Johan & Skålén, Per & Clegg, Stewart R., 2007. "The power of quality models: The example of the SIQ model for performance excellence," Scandinavian Journal of Management, Elsevier, vol. 23(4), pages 445-462, December.
    • Handle: RePEc:eee:scaman:v:23:y:2007:i:4:p:445-462
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    Cited by:

    1. Wåhlin-Jacobsen, Christian Dyrlund, 2019. "The terms of “becoming empowered”: How ascriptions and negotiations of employee identities shape the outcomes of workplace voice activities," Scandinavian Journal of Management, Elsevier, vol. 35(3).
    2. Sven Modell & Fredrika Wiesel, 2008. "Marketization and Performance Measurement in Swedish Central Government: A Comparative Institutionalist Study," Abacus, Accounting Foundation, University of Sydney, vol. 44(3), pages 251-283, September.

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