IDEAS home Printed from https://ideas.repec.org/a/eee/reensy/v118y2013icp1-7.html
   My bibliography  Save this article

Customized warranty offering for configurable products

Author

Listed:
  • Liu, Yiliu
  • Liu, Zixian
  • Wang, Yukun

Abstract

Although configurable products have been common in the market, buyers often receive standard warranty offerings rather than customized ones from manufacturers. In this study, a reliability based method is proposed to specify warranties for certain product configuration schemes. A continuous time Markov model is adopted to measure the vulnerabilities of components involved in configuration. Then the warranty claim probability of a product with multiple components is calculated, and the warranty costs in varied warranty periods are estimated. Under a minimal repair warranty in which only failed components are replaced free of charge, warranty plans can be customized for different configuration schemes on the basis of warranty costs. Next, an example of laptop computer is introduced to illustrate the procedure and effectiveness of the proposed method. Impacts of operating frequency and operating time of products on warranty costs are also measured. In addition, some recommendations are provided in order to deal with issues of replacement policy, pro-rata rebate warranty (PRW) and compatibility between components.

Suggested Citation

  • Liu, Yiliu & Liu, Zixian & Wang, Yukun, 2013. "Customized warranty offering for configurable products," Reliability Engineering and System Safety, Elsevier, vol. 118(C), pages 1-7.
    • Handle: RePEc:eee:reensy:v:118:y:2013:i:c:p:1-7
    DOI: 10.1016/j.ress.2013.03.007
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S095183201300077X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ress.2013.03.007?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Murthy, D. N. P. & Djamaludin, I., 2002. "New product warranty: A literature review," International Journal of Production Economics, Elsevier, vol. 79(3), pages 231-260, October.
    2. D.N. Prabhakar Murthy & Wallace R. Blischke, 2006. "Warranty Management and Product Manufacture," Springer Series in Reliability Engineering, Springer, number 978-1-84628-258-4, June.
    3. Murthy, D. N. P. & Blischke, W. R., 1992. "Product warranty management -- II: An integrated framework for study," European Journal of Operational Research, Elsevier, vol. 62(3), pages 261-281, November.
    4. Murthy, D. N. P. & Blischke, W. R., 1992. "Product warranty management -- III: A review of mathematical models," European Journal of Operational Research, Elsevier, vol. 63(1), pages 1-34, November.
    5. Blischke, W. R. & Murthy, D. N. P., 1992. "Product warranty management -- I: A taxonomy for warranty policies," European Journal of Operational Research, Elsevier, vol. 62(2), pages 127-148, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wang, Yukun & Liu, Zixian & Liu, Yiliu, 2015. "Optimal preventive maintenance strategy for repairable items under two-dimensional warranty," Reliability Engineering and System Safety, Elsevier, vol. 142(C), pages 326-333.
    2. Chun Su & Longfei Cheng, 2019. "Two-dimensional preventive maintenance optimum for equipment sold with availability-based warranty," Journal of Risk and Reliability, , vol. 233(4), pages 648-657, August.
    3. Rui Zheng & Chun Su & Yuqiao Zheng, 2020. "Two-stage flexible warranty decision-making considering downtime loss," Journal of Risk and Reliability, , vol. 234(3), pages 527-535, June.
    4. Rezapour, Shabnam & Allen, Janet K. & Mistree, Farrokh, 2016. "Reliable product-service supply chains for repairable products," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 95(C), pages 299-321.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sezgin Çağlar Aksezer, 2023. "Sustainability via Extended Warranty Contracts: Design for a Consumer Electronics Retailer," Sustainability, MDPI, vol. 16(1), pages 1-11, December.
    2. Mitra, Amitava, 2021. "Warranty parameters for extended two-dimensional warranties incorporating consumer preferences," European Journal of Operational Research, Elsevier, vol. 291(2), pages 525-535.
    3. Kirkizoğlu, Zeynep & Karaer, Özgen, 2022. "After-sales service and warranty decisions of a durable goods manufacturer," Omega, Elsevier, vol. 113(C).
    4. Nan Zhang & Mitra Fouladirad & Anne Barros, 2018. "Warranty analysis of a two-component system with type I stochastic dependence," Journal of Risk and Reliability, , vol. 232(3), pages 274-283, June.
    5. Mohamed Noomane Darghouth & Anis Chelbi & Daoud Ait-kadi, 2017. "Investigating reliability improvement of second-hand production equipment considering warranty and preventive maintenance strategies," International Journal of Production Research, Taylor & Francis Journals, vol. 55(16), pages 4643-4661, August.
    6. Lei, Yong & Liu, Qian & Shum, Stephen, 2017. "Warranty pricing with consumer learning," European Journal of Operational Research, Elsevier, vol. 263(2), pages 596-610.
    7. Xiaolin Wang & Wei Xie, 2018. "Two-dimensional warranty: A literature review," Journal of Risk and Reliability, , vol. 232(3), pages 284-307, June.
    8. Wang, Yukun & Liu, Zixian & Liu, Yiliu, 2015. "Optimal preventive maintenance strategy for repairable items under two-dimensional warranty," Reliability Engineering and System Safety, Elsevier, vol. 142(C), pages 326-333.
    9. Chien, Yu-Hung & Chen, Jih-An, 2008. "Optimal spare ordering policy under a rebate warranty," European Journal of Operational Research, Elsevier, vol. 186(2), pages 708-719, April.
    10. SamatlI-Pa, Glay & Taner, Mehmet R., 2009. "The role of repair strategy in warranty cost minimization: An investigation via quasi-renewal processes," European Journal of Operational Research, Elsevier, vol. 197(2), pages 632-641, September.
    11. Izzet Sahin & Hakan Polatoglu, 1995. "Distributions of manufacturer's and user's replacement costs under warranty," Naval Research Logistics (NRL), John Wiley & Sons, vol. 42(8), pages 1233-1250, December.
    12. repec:grz:wpsses:2013-03 is not listed on IDEAS
    13. Showkat Ahmad Lone & Aquil Ahmed, 2021. "Design and Analysis of Accelerated Life Testing and its Application Under Rebate Warranty," Sankhya A: The Indian Journal of Statistics, Springer;Indian Statistical Institute, vol. 83(1), pages 393-407, February.
    14. Yeh, Ruey Huei & Lo, Hui-Chiung, 2001. "Optimal preventive-maintenance warranty policy for repairable products," European Journal of Operational Research, Elsevier, vol. 134(1), pages 59-69, October.
    15. Yeh, Ruey Huei & Ho, Wen-Tsung & Tseng, Sheng-Tsaing, 2000. "Optimal production run length for products sold with warranty," European Journal of Operational Research, Elsevier, vol. 120(3), pages 575-582, February.
    16. Nazzal, Dima & Batarseh, Ola & Patzner, Joshua & Martin, Darren R., 2013. "Product servicing for lifespan extension and sustainable consumption: An optimization approach," International Journal of Production Economics, Elsevier, vol. 142(1), pages 105-114.
    17. Kumar Gupta, Sanjib & De, Soumen & Chatterjee, Aditya, 2017. "Some reliability issues for incomplete two-dimensional warranty claims data," Reliability Engineering and System Safety, Elsevier, vol. 157(C), pages 64-77.
    18. Wu, Shaomin, 2013. "A review on coarse warranty data and analysis," Reliability Engineering and System Safety, Elsevier, vol. 114(C), pages 1-11.
    19. Yeh, Ruey Huei & Chen, Tzu-Hui, 2006. "Optimal lot size and inspection policy for products sold with warranty," European Journal of Operational Research, Elsevier, vol. 174(2), pages 766-776, October.
    20. Chen, Cheng-Kang & Lo, Chih-Chung & Weng, Tzu-Chun, 2017. "Optimal production run length and warranty period for an imperfect production system under selling price dependent on warranty period," European Journal of Operational Research, Elsevier, vol. 259(2), pages 401-412.
    21. Shau‐Shiang Ja & Vidyadhar G. Kulkarni & Amitava Mitra & Jayprakash G. Patankar, 2002. "Warranty reserves for nonstationary sales processes," Naval Research Logistics (NRL), John Wiley & Sons, vol. 49(5), pages 499-513, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:reensy:v:118:y:2013:i:c:p:1-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/reliability-engineering-and-system-safety .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.