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The use of quality metrics in service centres

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  • Petkova, Valia T.
  • Sander, Peter C.
  • Brombacher, Aarnout C.

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  • Petkova, Valia T. & Sander, Peter C. & Brombacher, Aarnout C., 2000. "The use of quality metrics in service centres," International Journal of Production Economics, Elsevier, vol. 67(1), pages 27-36, August.
    • Handle: RePEc:eee:proeco:v:67:y:2000:i:1:p:27-36
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    1. Berden, Thijs P. J. & Brombacher, Aarnout C. & Sander, Peter C., 2000. "The building bricks of product quality: An overview of some basic concepts and principles," International Journal of Production Economics, Elsevier, vol. 67(1), pages 3-15, August.
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    1. Berden, Thijs P. J. & Brombacher, Aarnout C. & Sander, Peter C., 2000. "The building bricks of product quality: An overview of some basic concepts and principles," International Journal of Production Economics, Elsevier, vol. 67(1), pages 3-15, August.

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