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Improving service quality: Learning from manufacturing

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  • Mefford, Robert N.

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  • Mefford, Robert N., 1993. "Improving service quality: Learning from manufacturing," International Journal of Production Economics, Elsevier, vol. 30(1), pages 399-413, July.
    • Handle: RePEc:eee:proeco:v:30-31:y:1993:i::p:399-413
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    Cited by:

    1. Bichescu, Bogdan C. & Bradley, Randy V. & Smith, Antoinette L. & Wei, Wu, 2018. "Benefits and implications of competing on process excellence: Evidence from California hospitals," International Journal of Production Economics, Elsevier, vol. 202(C), pages 59-68.
    2. Öhman, Mikael & Finne, Max & Holmström, Jan, 2015. "Measuring service outcomes for adaptive preventive maintenance," International Journal of Production Economics, Elsevier, vol. 170(PB), pages 457-467.
    3. Mohsin Zafar & Aasia Asif & Ahmed Imran Hunjra & H. Mushtaq Ahmad, 2012. "Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan," Information Management and Business Review, AMH International, vol. 4(4), pages 159-167.
    4. Bikram Jit Singh Mann & Sunpreet Kaur Sahni, 2011. "Inter-Relationship of Web Site Interactivity and Customer Outcomes," Global Business Review, International Management Institute, vol. 12(1), pages 99-115, February.

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