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Real-life resilience: Exploring the organisational environment of international water utilities

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  • Giffoni, Eduarda
  • Jude, Simon
  • Smith, Heather M.
  • Pollard, Simon J.T.

Abstract

The water sector has signalled the need to advance organisational and social resilience efforts. There is a lack of understanding of whether the organisational environment in water utilities is conducive to organisational resilience. Themes from interviews showcased challenges related to cognitive and contextual organisational properties. We identified a need to broaden the cognitive frame of utilities to account for flexible concepts of enhanced sense-making. We propose categories of organisational silos and a set of cultural attributes that contribute to organisational resilience. Interventions are needed to develop the cognitive, behavioural, and contextual properties of utilities that support organisational resilience.

Suggested Citation

  • Giffoni, Eduarda & Jude, Simon & Smith, Heather M. & Pollard, Simon J.T., 2022. "Real-life resilience: Exploring the organisational environment of international water utilities," Utilities Policy, Elsevier, vol. 79(C).
    • Handle: RePEc:eee:juipol:v:79:y:2022:i:c:s0957178722000595
    DOI: 10.1016/j.jup.2022.101394
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    References listed on IDEAS

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    1. Brown, Charlotte & Seville, Erica & Vargo, John, 2017. "Measuring the organizational resilience of critical infrastructure providers: A New Zealand case study," International Journal of Critical Infrastructure Protection, Elsevier, vol. 18(C), pages 37-49.
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    4. Nader Naderpajouh & David J. Yu & Daniel P. Aldrich & Igor Linkov & Juri Matinheikki, 2018. "Engineering meets institutions: an interdisciplinary approach to the management of resilience," Environment Systems and Decisions, Springer, vol. 38(3), pages 306-317, September.
    5. Elizabeth Lawson & Raziyeh Farmani & Ewan Woodley & David Butler, 2020. "A Resilient and Sustainable Water Sector: Barriers to the Operationalisation of Resilience," Sustainability, MDPI, vol. 12(5), pages 1-21, February.
    6. Stephanie Duchek, 2020. "Organizational resilience: a capability-based conceptualization," Business Research, Springer;German Academic Association for Business Research, vol. 13(1), pages 215-246, April.
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    Cited by:

    1. Cahn, Amir & Katz, David & Ghermandi, Andrea & Prevos, Peter, 2023. "Initiating data-as-a-service adoption in water utilities: A service design approach," Utilities Policy, Elsevier, vol. 84(C).
    2. Humberto Iván Morales-Huamán & Carlos Javier Medina-Valderrama & Alejandro Valencia-Arias & Manuel Humberto Vasquez-Coronado & Jackeline Valencia & Jorge Delgado-Caramutti, 2023. "Organizational Culture and Teamwork: A Bibliometric Perspective on Public and Private Organizations," Sustainability, MDPI, vol. 15(18), pages 1-23, September.
    3. Cahn, Amir & Katz, David & Ghermandi, Andrea & Prevos, Peter, 2023. "Adoption of data-as-a-service by water and wastewater utilities," Utilities Policy, Elsevier, vol. 81(C).

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