IDEAS home Printed from https://ideas.repec.org/a/eee/joreco/v82y2025ics0969698924004053.html
   My bibliography  Save this article

Explanation of time perspectives in adopting AI service robots under different service settings

Author

Listed:
  • Dang, Simon
  • Quach, Sara
  • Roberts, Robin E.

Abstract

This study bridges a gap in AI acceptance literature by integrating Time Perspective Theory with the Technology Acceptance Model by examining how time orientations influence AI acceptance in various service settings. The results show that past-positive, present-hedonistic, and future time perspectives impact individuals' privacy concerns and their recognition of AI's utilitarian and hedonic benefits. Conversely, past-negative and present-fatalistic perspectives show negligible effects. The study highlights distinct patterns in credence versus experience services, with future-oriented and present-hedonistic individuals favoring AI's benefits in hospitals over restaurants, and past-positive individuals valuing hedonic benefits more in restaurant settings. These orientations affect perceived usefulness and ease of use, with privacy concerns significantly influencing ease of use. The findings offer significant theoretical and practical implications, underscoring the nuanced role of time perspectives in AI service robot acceptance across different environments.

Suggested Citation

  • Dang, Simon & Quach, Sara & Roberts, Robin E., 2025. "Explanation of time perspectives in adopting AI service robots under different service settings," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
    • Handle: RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004053
    DOI: 10.1016/j.jretconser.2024.104109
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969698924004053
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jretconser.2024.104109?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004053. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/journal-of-retailing-and-consumer-services .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.