IDEAS home Printed from https://ideas.repec.org/a/eee/joreco/v82y2025ics0969698924003576.html
   My bibliography  Save this article

Consumer preferences for unmanned stores: A choice experiment study

Author

Listed:
  • Nam, Youngwon
  • Lee, Sihyun
  • Lee, Hoyoung

Abstract

Unmanned stores are characterized by the addition of new technical attributes to existing retail services to replace human staff. This study examines consumer preferences for store- and technology-related attributes across both goods and services retail settings. Using a sample of 600 participants, we conducted a choice experiment and analyzed multinomial logit models to estimate consumer preferences for each attribute and the levels of preferences. The results indicate that not only technology-related attributes but also store-related attributes influence consumer preferences for unmanned stores. Furthermore, we found that consumer preference declines as stores adopt more advanced technologies. The effects of these attributes are largely consistent across both settings, except in the case of payment-related technologies. The findings provide practical insights on optimally managing store attributes and adopting retail technologies, taking into account consumer perceptions associated with technological integration in unmanned stores.

Suggested Citation

  • Nam, Youngwon & Lee, Sihyun & Lee, Hoyoung, 2025. "Consumer preferences for unmanned stores: A choice experiment study," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  • Handle: RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003576
    DOI: 10.1016/j.jretconser.2024.104061
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969698924003576
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.jretconser.2024.104061?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003576. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/journal-of-retailing-and-consumer-services .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.