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Problem solving and diagnosis

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  • Wagner, C

Abstract

Problem solving is an important managerial task. Nevertheless, it is not frequently studied independently of a specific task domain. Thus, the objective of this paper is a discussion of domain independent problem solving concepts and strategies. The paper argues for the similarity of problems based on type rather than domain, in order to establish a set of type specific solution principles which are applicable independent of the problem domain. Conclusions are drawn from a variety of disciplines, including management, information systems, medicine and engineering. Problem types are formulated based on information requirements. One problem type, diagnosis, is discussed in more detail, with a special focus on generic solution principles.

Suggested Citation

  • Wagner, C, 1993. "Problem solving and diagnosis," Omega, Elsevier, vol. 21(6), pages 645-656, November.
    • Handle: RePEc:eee:jomega:v:21:y:1993:i:6:p:645-656
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    Cited by:

    1. de Mast, Jeroen, 2011. "The tactical use of constraints and structure in diagnostic problem solving," Omega, Elsevier, vol. 39(6), pages 702-709, December.

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