Complainers and noncomplainers revisited: Another look at the data
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Cited by:
- Weitzl, Wolfgang J. & Einwiller, Sabine A., 2020. "Profiling (un-)committed online complainants: Their characteristics and post-webcare reactions," Journal of Business Research, Elsevier, vol. 117(C), pages 740-753.
- Heejung Ro, 2014. "Complaint, patience, and neglect: responses to a dissatisfying service experience," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 197-216, June.
- Paul J. Devereux & Burton A. Weisbrod, 2006. "Does “Satisfaction†with Local Public Services Affect Complaints (Voice) and Geographic Mobility (Exit)?," Public Finance Review, , vol. 34(2), pages 123-147, March.
- Andrey Sergeevich Mikhaylov & Ivan Sergeevich Gumenuk & Anna Alekseevna Mikhaylova, 2016. "Russian public transport system: the customers’ feedback on the service provision," Public Transport, Springer, vol. 8(1), pages 125-141, March.
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