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Role perceptions of services: A cross-cultural comparison with behavioral implications

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  • Goodwin, Cathy
  • Verhage, Bronislaw J.

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  • Goodwin, Cathy & Verhage, Bronislaw J., 1989. "Role perceptions of services: A cross-cultural comparison with behavioral implications," Journal of Economic Psychology, Elsevier, vol. 10(4), pages 543-558.
    • Handle: RePEc:eee:joepsy:v:10:y:1989:i:4:p:543-558
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    Cited by:

    1. Swait, Joffre & Bernardino, Adriana, 2000. "Distinguishing taste variation from error structure in discrete choice data," Transportation Research Part B: Methodological, Elsevier, vol. 34(1), pages 1-15, January.
    2. Avourdiadou, Sevastia & Theodorakis, Nicholas D., 2014. "The development of loyalty among novice and experienced customers of sport and fitness centres," Sport Management Review, Elsevier, vol. 17(4), pages 419-431.
    3. Pierre-Nicolas Schwab & Laurence Rosier, 2015. "Influence of the Communication Channel on the Forms of Impoliteness in Company-Customer Interactions," Working Papers CEB 15-019, ULB -- Universite Libre de Bruxelles.

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