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Using informal learning for business decision making and knowledge management

Author

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  • García-Peñalvo, Francisco J.
  • Conde, Miguel Á.

Abstract

The process of making decisions in business requires, among other things, the efficient management of information to do with employee competencies. Dealing solely with competencies that employees learn in institutional contexts, however, is insufficient, as employees also acquire competencies through informal learning activities outside the organization. If an organization is to make well-informed decisions, the entity must gather information about the external activities of its employees that contribute to their competency development. This paper proposes a methodology to facilitate the identification and recognition of an employee's informal learning instances, which receives support from a technological framework. To validate the methodology, a pan-European project implements the framework, and a panel of experts evaluates its modus operandi. The main findings from this study suggest that, although making decisions on the basis of instances of informal learning is possible, both the methodology and the tools behind the gathering of this information should be flexible enough to satisfy the needs of the organization.

Suggested Citation

  • García-Peñalvo, Francisco J. & Conde, Miguel Á., 2014. "Using informal learning for business decision making and knowledge management," Journal of Business Research, Elsevier, vol. 67(5), pages 686-691.
  • Handle: RePEc:eee:jbrese:v:67:y:2014:i:5:p:686-691
    DOI: 10.1016/j.jbusres.2013.11.028
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    Cited by:

    1. Loon, Mark, 2019. "Knowledge management practice system: Theorising from an international meta-standard," Journal of Business Research, Elsevier, vol. 94(C), pages 432-441.
    2. Nemkova, Ekaterina, 2017. "The impact of agility on the market performance of born-global firms: An exploratory study of the ‘Tech City’ innovation cluster," Journal of Business Research, Elsevier, vol. 80(C), pages 257-265.

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