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Commentary essay on "exploring origins of ethical company/brand perceptions -- A consumer perspective of corporate ethics"

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  • Cohn, Deborah Y.

Abstract

Brunk (2010) investigates consumer's perceptions of corporate ethics. The topic of the manuscript is an important one and congratulations to Brunk is due on a job well done. Particularly, a great job is done of delineating a comprehensive set of issues that may evoke un/ethical perceptions of corporations. Brunk (2010) set out to answer this question, "What are the business practices and transactions that are judged to be right or wrong and act as sources of un/favorable consumer perceived ethicality (CPE)?" Her research finds that consumers consider a variety of corporate ethical behaviors when making consumer decisions. This commentary essay develops some ideas for future research that can begin with the taxonomy for "Exploring Origins of Ethical Company/Brand Perceptions -- A Consumer Perspective of Corporate Ethics." A first thought when reading the article is to question how consumers know about ethical or unethical actions of corporations. Second, after reading this article, I began to envision a research stream that delineates CPE and consumer heuristics, as well as CPE and consumer neutralizations. Research can consider whether all ethical and unethical actions are equally treatable. Still further, once a company is perceived as unethical or having a shady past (e.g., connections to Nazis during WWII), what, if anything, can be done to change unfavorable CPE?

Suggested Citation

  • Cohn, Deborah Y., 2010. "Commentary essay on "exploring origins of ethical company/brand perceptions -- A consumer perspective of corporate ethics"," Journal of Business Research, Elsevier, vol. 63(12), pages 1267-1268, December.
    • Handle: RePEc:eee:jbrese:v:63:y:2010:i:12:p:1267-1268
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    Citations

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    Cited by:

    1. Chenfeng Yan & Quan Chen & Xinyue Zhou & Xin Dai & Zhilin Yang, 2024. "When the Automated fire Backfires: The Adoption of Algorithm-based HR Decision-making Could Induce Consumer’s Unfavorable Ethicality Inferences of the Company," Journal of Business Ethics, Springer, vol. 190(4), pages 841-859, April.
    2. Michaelidou, Nina & Micevski, Milena, 2019. "Consumers' ethical perceptions of social media analytics practices: Risks, benefits and potential outcomes," Journal of Business Research, Elsevier, vol. 104(C), pages 576-586.
    3. Jatinder Singh & Oriol Iglesias & Joan Batista-Foguet, 2012. "Does Having an Ethical Brand Matter? The Influence of Consumer Perceived Ethicality on Trust, Affect and Loyalty," Journal of Business Ethics, Springer, vol. 111(4), pages 541-549, December.
    4. Brunk, Katja H. & Blümelhuber, Christian, 2011. "One strike and you're out: Qualitative insights into the formation of consumers' ethical company or brand perceptions," Journal of Business Research, Elsevier, vol. 64(2), pages 134-141, February.
    5. Michaelidou, Nina & Micevski, Milena & Cadogan, John W., 2021. "Users’ ethical perceptions of social media research: Conceptualisation and measurement," Journal of Business Research, Elsevier, vol. 124(C), pages 684-694.
    6. Katja Brunk, 2012. "Un/ethical Company and Brand Perceptions: Conceptualising and Operationalising Consumer Meanings," Journal of Business Ethics, Springer, vol. 111(4), pages 551-565, December.
    7. Ferrell, O.C. & Harrison, Dana E. & Ferrell, Linda & Hair, Joe F., 2019. "Business ethics, corporate social responsibility, and brand attitudes: An exploratory study," Journal of Business Research, Elsevier, vol. 95(C), pages 491-501.
    8. Brunk, Katja H., 2010. "Exploring origins of ethical company/brand perceptions: Reply to Shea and Cohn's commentaries," Journal of Business Research, Elsevier, vol. 63(12), pages 1364-1367, December.

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