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Governing customer-service organization exchange

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  • Jones, Gareth R.

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  • Jones, Gareth R., 1990. "Governing customer-service organization exchange," Journal of Business Research, Elsevier, vol. 20(1), pages 23-29, January.
    • Handle: RePEc:eee:jbrese:v:20:y:1990:i:1:p:23-29
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    Cited by:

    1. Chowdhury, Sanjib & Miles, Grant, 2006. "Customer-induced uncertainty in predicting organizational design: Empirical evidence challenging the service versus manufacturing dichotomy," Journal of Business Research, Elsevier, vol. 59(1), pages 121-129, January.
    2. Chowdhury, Sanjib, 2011. "The moderating effects of customer driven complexity on the structure and growth relationship in young firms," Journal of Business Venturing, Elsevier, vol. 26(3), pages 306-320, May.
    3. Pitt, Leyland F. & Foreman, Susan K., 1999. "Internal Marketing Role in Organizations: A Transaction Cost Perspective," Journal of Business Research, Elsevier, vol. 44(1), pages 25-36, January.
    4. Mishra, Debi P., 2013. "Firms’ strategic response to service uncertainty: An empirical signaling study," Australasian marketing journal, Elsevier, vol. 21(3), pages 187-197.

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