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Performance and job satisfaction effects on salesperson turnover: A replication and extension

Author

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  • Johnston, Mark W.
  • Parasuraman, A.
  • Futrell, Charles M.
  • Sager, Jeffrey

Abstract

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  • Johnston, Mark W. & Parasuraman, A. & Futrell, Charles M. & Sager, Jeffrey, 1988. "Performance and job satisfaction effects on salesperson turnover: A replication and extension," Journal of Business Research, Elsevier, vol. 16(1), pages 67-83, January.
    • Handle: RePEc:eee:jbrese:v:16:y:1988:i:1:p:67-83
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    Citations

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    Cited by:

    1. Osman M. Karatepe, 2006. "The effects of selected antecedents on the service recovery performance of frontline employees," The Service Industries Journal, Taylor & Francis Journals, vol. 26(1), pages 39-57, January.
    2. Masooma Javed & Rifat Balouch & Fatima Hassan, 2014. "Determinants of Job Satisfaction and its impact on Employee performance and turnover intentions," International Journal of Learning and Development, Macrothink Institute, vol. 4(2), pages 120-140, June.
    3. Russ, Frederick A. & McNeilly, Kevin M., 1995. "Links among satisfaction, commitment, and turnover intentions: The moderating effect of experience, gender, and performance," Journal of Business Research, Elsevier, vol. 34(1), pages 57-65, September.
    4. Rutherford, Brian & Boles, James & Hamwi, G. Alexander & Madupalli, Ramana & Rutherford, Leann, 2009. "The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors," Journal of Business Research, Elsevier, vol. 62(11), pages 1146-1151, November.
    5. DeConinck, James & Bachmann, Duane, 2005. "An analysis of turnover among retail buyers," Journal of Business Research, Elsevier, vol. 58(7), pages 874-882, July.
    6. Chiwei Chen & Lu-Sheng Pao & Hong Lei, 2022. "The examination of job separation tendency of nursing staff in the first public–private joint-venture hospital in Taiwan: a multiple mediation model of job satisfaction and job performance," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-15, December.
    7. Las Heras, Mireia & Bosch, Maria José & Raes, Anneloes M.L., 2015. "Sequential mediation among family friendly culture and outcomes," Journal of Business Research, Elsevier, vol. 68(11), pages 2366-2373.
    8. Darmon, Rene Y., 2004. "Controlling sales force turnover costs through optimal recruiting and training policies," European Journal of Operational Research, Elsevier, vol. 154(1), pages 291-303, April.

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