IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v164y2023ics0148296323003612.html
   My bibliography  Save this article

Robot anthropomorphism and job insecurity: The role of social comparison

Author

Listed:
  • Wang, Phyllis Xue
  • Kim, Sara
  • Kim, Minki

Abstract

The rapid adoption of robots in workplaces has raised concerns among employees who view the robots as a potential threat to their job security. This study therefore aims to provide valuable insights into this psychologically and managerially important issue from a design perspective. In particular, this study examines how to alleviate employees’ concerns about job insecurity resulting from the adoption of robots. Across seven studies with different samples, we showed that the humanlike features of robots in the workplace increase employees’ perceived job insecurity, because these features increase their engagement in social comparison with robots. This research contributes to the literature on job insecurity, robot anthropomorphism, and social comparison. Moreover, this research provides important managerial implications for the design of robots in the workplace in light of employees’ job insecurity as a result of robots in the workplace.

Suggested Citation

  • Wang, Phyllis Xue & Kim, Sara & Kim, Minki, 2023. "Robot anthropomorphism and job insecurity: The role of social comparison," Journal of Business Research, Elsevier, vol. 164(C).
    • Handle: RePEc:eee:jbrese:v:164:y:2023:i:c:s0148296323003612
    DOI: 10.1016/j.jbusres.2023.114003
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296323003612
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2023.114003?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Choi, Sungwoo & Wan, Lisa C. & Mattila, Anna S., 2024. "Unintended indulgence in robotic service encounters," Annals of Tourism Research, Elsevier, vol. 106(C).
    2. Yang Shen & Xiuwu Zhang, 2024. "The impact of artificial intelligence on employment: the role of virtual agglomeration," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:164:y:2023:i:c:s0148296323003612. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.