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Managing airline disasters:

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  • Siomkos, George J

Abstract

This article examines organizational crises caused by airline disasters. It presents results of an empirical study of 329 airline travelers, concerning their safety perceptions and responses to airline disasters. The concept of consumer “sense-making†is used as a way of understanding consumer responses to airline disasters. The issue of what impacts airline disasters have on airline companies and the flying public is also dealt with. From a managerial perspective, the article presents implications for organizations recovery responses, given that recovery from accidents is a function of consumer perceptions about the safety of flying with the carrier.

Suggested Citation

  • Siomkos, George J, 2000. "Managing airline disasters:," Journal of Air Transport Management, Elsevier, vol. 6(2), pages 101-108.
    • Handle: RePEc:eee:jaitra:v:6:y:2000:i:2:p:101-108
    DOI: 10.1016/S0969-6997(99)00030-7
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    Cited by:

    1. Akyildirim, Erdinc & Corbet, Shaen & O'Connell, John F. & Sensoy, Ahmet, 2021. "The influence of aviation disasters on engine manufacturers: An analysis of financial and reputational contagion risks," International Review of Financial Analysis, Elsevier, vol. 74(C).
    2. Guofeng Ma & Yue Ding & Junyi Ma, 2022. "The Impact of Airport Physical Environment on Perceived Safety and Domestic Travel Intention of Chinese Passengers during the COVID-19 Pandemic: The Mediating Role of Passenger Satisfaction," Sustainability, MDPI, vol. 14(9), pages 1-18, May.
    3. Rubinstein, Saul & Martin-Rios, Carlos & Erhardt, Niclas & Hoffer Gittell, Jody & George, Varghese P., 2016. "Organizational responses to uncertainty in the airline industry: Changes in patterns of communication networks," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 217-227.
    4. Shiwakoti, Nirajan & Jiang, Hongwei & Nguyen, An Duong, 2022. "Passengers’ perception of safety and its relationship with demographics, service quality, satisfaction and loyalty in airlines sector - A case study of Vietnam to Australia route," Transport Policy, Elsevier, vol. 124(C), pages 194-202.
    5. Climis Raghda, 2016. "Factors Affecting Customer Retention in the Airline Industry," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 24(4), pages 49-69, December.
    6. Chang, Yu-Hern & Yeh, Chung-Hsing & Wu, Pei-Syuan, 2018. "Evaluating airline crisis management performance: The cases of flights GE222 and GE235 crash accidents," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 62-72.

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