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Brazilian passengers' perceptions of air travel: Evidences from a survey

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  • Greghi, Marina F.
  • Rossi, Talita N.
  • de Souza, Jerusa B.G.
  • Menegon, Nilton L.

Abstract

This paper investigates the difficulties and discomforts that Brazilian passengers experienced at airports and during their flights. A survey conducted between November 2009 and February 2010 at 36 large Brazilian airports elicited information about passenger and travel characterization, and air travel experiences at airports, and in aircraft cabins. The analysis shows that the main sources of difficulty, and consequently discomforts at the airport were delay and cancellations, loss of luggage, and overbooking. It also finds that major discomforts during air travel are related to seat and cabin space.

Suggested Citation

  • Greghi, Marina F. & Rossi, Talita N. & de Souza, Jerusa B.G. & Menegon, Nilton L., 2013. "Brazilian passengers' perceptions of air travel: Evidences from a survey," Journal of Air Transport Management, Elsevier, vol. 31(C), pages 27-31.
    • Handle: RePEc:eee:jaitra:v:31:y:2013:i:c:p:27-31
    DOI: 10.1016/j.jairtraman.2012.11.008
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    References listed on IDEAS

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    1. Dresner, Martin, 2006. "Leisure versus business passengers: Similarities, differences, and implications," Journal of Air Transport Management, Elsevier, vol. 12(1), pages 28-32.
    2. Chen, Ching-Fu, 2008. "Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(4), pages 709-717, May.
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    Cited by:

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    3. Kurtulmuşoğlu, Feride Bahar & Can, Gülin Feryal & Tolon, Metehan, 2016. "A voice in the skies: Listening to airline passenger preferences," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 130-137.
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    5. Mehta, Rian & Rice, Stephen & Winter, Scott R. & Anania, Emily C. & Baugh, Bradley S. & Milner, Mattie N., 2020. "Determining the predictors for ease of sleep while on aircraft: Regression and qualitative analyses," Journal of Air Transport Management, Elsevier, vol. 83(C).
    6. Rocha, Phelipe Medeiros da & Barros, Alexandre Pinheiro de & Silva, Glauco Barbosa da & Costa, Helder Gomes, 2016. "Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration," Journal of Air Transport Management, Elsevier, vol. 51(C), pages 19-26.
    7. Rubio-Andrada, Luis & Celemín-Pedroche, María Soledad & Escat-Cortés, María-Dolores & Jiménez-Crisóstomo, Abel, 2023. "Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective," Journal of Air Transport Management, Elsevier, vol. 107(C).

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