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Moderating effects of work engagement and job tenure on burnout–performance among flight attendants

Author

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  • Chen, Ching-Fu
  • Kao, Ya-Ling

Abstract

This study investigates how work engagement and job tenure moderate the effect of burnout on job performance of flight attendants. Using a sample of Taiwanese flight attendants, the results from hierarchical modeling reveal that flight attendants with high levels of work engagement report greater job performance when they perceive low levels of burnout. Flight attendants with high levels of job tenure report higher levels of performance when they perceive high levels of burnout.

Suggested Citation

  • Chen, Ching-Fu & Kao, Ya-Ling, 2012. "Moderating effects of work engagement and job tenure on burnout–performance among flight attendants," Journal of Air Transport Management, Elsevier, vol. 25(C), pages 61-63.
    • Handle: RePEc:eee:jaitra:v:25:y:2012:i:c:p:61-63
    DOI: 10.1016/j.jairtraman.2012.08.009
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    Citations

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    Cited by:

    1. Cheng, Tien-Ming & Hong, Ci-Yao & Yang, Bo-Cheng, 2018. "Examining the moderating effects of service climate on psychological capital, work engagement, and service behavior among flight attendants," Journal of Air Transport Management, Elsevier, vol. 67(C), pages 94-102.
    2. Prentice, Catherine, 2016. "Leveraging employee emotional intelligence in casino profitability," Journal of Retailing and Consumer Services, Elsevier, vol. 33(C), pages 127-134.
    3. Muhammad Asif & Miao Qing & Jinsoo Hwang & Hao Shi, 2019. "Ethical Leadership, Affective Commitment, Work Engagement, and Creativity: Testing a Multiple Mediation Approach," Sustainability, MDPI, vol. 11(16), pages 1-16, August.
    4. Ku, Edward C.S. & Chen, Fei-Hung & Wei, Kirsten, 2014. "Transition process activities and team efficacy of flight attendants," Journal of Air Transport Management, Elsevier, vol. 40(C), pages 119-125.
    5. Karatepe, Osman M. & Choubtarash, Homa, 2014. "The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry," Journal of Air Transport Management, Elsevier, vol. 40(C), pages 182-191.
    6. Ozgur Demirtas, 2015. "Ethical Leadership Influence at Organizations: Evidence from the Field," Journal of Business Ethics, Springer, vol. 126(2), pages 273-284, January.
    7. Karatepe, Osman M. & Talebzadeh, Niusha, 2016. "An empirical investigation of psychological capital among flight attendants," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 193-202.
    8. Öge, Ercan & Çetin, Mehmet & Top, Seyfi, 2018. "The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey," Journal of Air Transport Management, Elsevier, vol. 66(C), pages 25-35.
    9. Yeh, Ying-Pin, 2014. "Exploring the impacts of employee advocacy on job satisfaction and organizational commitment: Case of Taiwanese airlines," Journal of Air Transport Management, Elsevier, vol. 36(C), pages 94-100.
    10. Jianji Zeng & Guangyi Xu, 2019. "Ethical Leadership and Young University Teachers’ Work Engagement: A Moderated Mediation Model," IJERPH, MDPI, vol. 17(1), pages 1-15, December.

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