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Is increasing airline denied boarding compensation limits the answer? Factors that contribute to denied boardings

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  • Garrow, Laurie A.
  • Kressner, Josephine
  • Mumbower, Stacey

Abstract

There has been an increase in the number of involuntary denied airline passenger boardings in the US. A denied boarding is influenced by multiple factors other than compensation amounts, including the accuracy, magnitude, and variability associated with no-show forecasts, load factors, and carriers’ day of departure operating policies. We describe how these and other factors influence denied boardings, why they differ across US carriers, and why carriers have strong internal incentives to reduce denied boardings.

Suggested Citation

  • Garrow, Laurie A. & Kressner, Josephine & Mumbower, Stacey, 2011. "Is increasing airline denied boarding compensation limits the answer? Factors that contribute to denied boardings," Journal of Air Transport Management, Elsevier, vol. 17(5), pages 271-277.
    • Handle: RePEc:eee:jaitra:v:17:y:2011:i:5:p:271-277
    DOI: 10.1016/j.jairtraman.2011.03.002
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    References listed on IDEAS

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    1. Monica Escaleras & Shu Lin & Charles Register, 2010. "Freedom of information acts and public sector corruption," Public Choice, Springer, vol. 145(3), pages 435-460, December.
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    Cited by:

    1. Ma, Jie & Tse, Ying Kei & Wang, Xiaojun & Zhang, Minhao, 2019. "Examining customer perception and behaviour through social media research – An empirical study of the United Airlines overbooking crisis," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 127(C), pages 192-205.
    2. Fukui, Hideki & Nagata, Koki, 2020. "How do passengers react to airlines’ overbooking strategies? Evidence from the US airlines," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 242-255.
    3. Guo, Xiaolong & Dong, Yufeng & Ling, Liuyi, 2016. "Customer perspective on overbooking: The failure of customers to enjoy their reserved services, accidental or intended?," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 65-72.

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