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An evaluation of influenza preventive measures on airlines: A passenger’s perspective

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  • Chou, Pin-Fenn
  • Lu, Chin-Shan

Abstract

This paper examines influenza preventive measures on airlines based on a questionnaire survey of passengers at Taipei’s Taoyuan international airport. Quadrant scatter-plots of influenza preventive service attributes revealed that the clean cabin and disinfection services fell into the “Keep up the Good Work†quadrant; the personal protective requirements dimension in the “Low Priority†quadrant, and influenza preventive equipment dimension fell in the “Possible Overkill quadrant.â€

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  • Chou, Pin-Fenn & Lu, Chin-Shan, 2011. "An evaluation of influenza preventive measures on airlines: A passenger’s perspective," Journal of Air Transport Management, Elsevier, vol. 17(4), pages 228-230.
    • Handle: RePEc:eee:jaitra:v:17:y:2011:i:4:p:228-230
    DOI: 10.1016/j.jairtraman.2010.09.003
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    References listed on IDEAS

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    1. Nathanail, Eftihia, 2008. "Measuring the quality of service for passengers on the hellenic railways," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(1), pages 48-66, January.
    2. Jin-Woo Park & Rodger Robertson & Cheng-Lung Wu, 2006. "Modelling the Impact of Airline Service Quality and Marketing Variables on Passengers’ Future Behavioural Intentions," Transportation Planning and Technology, Taylor & Francis Journals, vol. 29(5), pages 359-381, July.
    3. Chen, Ching-Fu, 2008. "Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(4), pages 709-717, May.
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    Cited by:

    1. Salesi, Vinolia Kilinaivoni & Kan Tsui, Wai Hong & Fu, Xiaowen & Gilbey, Andrew, 2022. "Strategies for South Pacific Region to address future pandemics: Implications for the aviation and tourism sectors based on a systematic literature review (2010–2021)," Transport Policy, Elsevier, vol. 125(C), pages 107-126.
    2. Samanci, Simge & Didem Atalay, Kumru & Bahar Isin, Feride, 2021. "Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era," Journal of Air Transport Management, Elsevier, vol. 90(C).
    3. Hong, Seock-Jin & Savoie, Michael & Joiner, Steve & Kincaid, Timothy, 2022. "Analysis of airline employees’ perceptions of corporate preparedness for COVID-19 disruptions to airline operations," Transport Policy, Elsevier, vol. 119(C), pages 45-55.
    4. Laura DIACONU (MAXIM), 2021. "The behaviour of airlines’ passengers in the context of COVID-19 pandemic," CES Working Papers, Centre for European Studies, Alexandru Ioan Cuza University, vol. 13(2), pages 230-242, July.
    5. Tanrıverdi, Gökhan & Bakır, Mahmut & Merkert, Rico, 2020. "What can we learn from the JATM literature for the future of aviation post Covid-19? - A bibliometric and visualization analysis," Journal of Air Transport Management, Elsevier, vol. 89(C).

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