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Customer issues related to limited air connectivity

Author

Listed:
  • Wittmer, Andreas
  • Laesser, Christian

Abstract

Air access can be crucial for regional economic development, especially when global industries are involved. However, air traffic generates negative impacts, such as noise and air pollution that can lead to politically motivated calls to reduce air traffic. This paper investigates customer issues and potential responses of frequent flyers to non-market-driven limitations on air transport. Based on a survey conducted at Zurich International Airport we show that frequent air travelers tend to be more senior and to work in industries that involve travel outside of the worker's country of origin. Consequently, they are more critical of potential restrictions on air travel.

Suggested Citation

  • Wittmer, Andreas & Laesser, Christian, 2009. "Customer issues related to limited air connectivity," Journal of Air Transport Management, Elsevier, vol. 15(1), pages 23-25.
    • Handle: RePEc:eee:jaitra:v:15:y:2009:i:1:p:23-25
    DOI: 10.1016/j.jairtraman.2008.09.002
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