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Subjective measures of communication errors between pilots and air traffic controllers

Author

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  • Yang, Hui-Hua
  • Chang, Yu-Hern
  • Chou, Yi-Hui

Abstract

Communication errors between aircraft pilots and air traffic controllers are one of the most critical issues for aviation safety. Air traffic controller and pilot interaction may involve communication errors, becoming the most common factor combination that leads to a number of high-severity aviation incidents. This study explored the factors and aviation occurrences of pilot-controller communication errors and offered several recommendations to improve flight safety. The perspectives of pilots and air traffic controllers were separately analyzed via two differently designed survey questionnaires. Then, t-tests, analysis of variance, factor analysis, and linear regression analysis were performed to analyze the survey results, and concluded five factors, two communication errors, and two main aviation occurrences. Based on the results, this study suggested improving controllers' professional abilities, such as using the correct phraseology, listening comprehension, concentration, and giving accurate, clear and concise instructions. Strengthening pilots' training on situational awareness, standard operating processes, and urgent problem-solving is also critical. Crew resource management should be highlighted to improve communication between pilots and controllers. The findings of this study serve as reference to reduce communication errors and improve aviation safety.

Suggested Citation

  • Yang, Hui-Hua & Chang, Yu-Hern & Chou, Yi-Hui, 2023. "Subjective measures of communication errors between pilots and air traffic controllers," Journal of Air Transport Management, Elsevier, vol. 112(C).
    • Handle: RePEc:eee:jaitra:v:112:y:2023:i:c:s0969699723001047
    DOI: 10.1016/j.jairtraman.2023.102461
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    References listed on IDEAS

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    1. Lai, Hsueh-Yi & Chen, Chun-Hsien & Khoo, Li-Pheng & Zheng, Pai, 2019. "Unstable approach in aviation: Mental model disconnects between pilots and air traffic controllers and interaction conflicts," Reliability Engineering and System Safety, Elsevier, vol. 185(C), pages 383-391.
    2. Skaltsas, Gerasimos & Rakas, Jasenka & Karlaftis, Matthew G., 2013. "An analysis of air traffic controller-pilot miscommunication in the NextGen environment," Journal of Air Transport Management, Elsevier, vol. 27(C), pages 46-51.
    3. Inwon Kang & Shin Han & Jiwon Lee, 2017. "Task-Oriented and Relationship-Building Communications between Air Traffic Controllers and Pilots," Sustainability, MDPI, vol. 9(10), pages 1-16, September.
    4. Ohneiser, Oliver & Helmke, Hartmut & Shetty, Shruthi & Kleinert, Matthias & Ehr, Heiko & Murauskas, Šarūnas & Pagirys, Tomas, 2021. "Prediction and extraction of tower controller commands for speech recognition applications," Journal of Air Transport Management, Elsevier, vol. 95(C).
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