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Mobile communication and use behavior of the urban poor in a developing country: A field study in Malaysia

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  • Vaithilingam, Santha
  • Nair, Mahendhiran
  • Macharia, Mary
  • Venkatesh, Viswanath

Abstract

We developed a contextualized model to predict the use of technology among the urban poor. Based on the core idea that, in developing countries, the urban poor face different challenges from those of the rural poor, we argued that five key facilitating conditions (FC)—namely, infrastructure, technical and support services, legal and regulatory framework, financial factors and affordability, and self-efficacy—are the central drivers of both non-instrumental and instrumental use of mobile devices. Situated in the unified theory of acceptance and use of technology (UTAUT), these FC were found to be important drivers in our study conducted among 396 mobile phone users in a poor urban area in Malaysia. In addition to extending a key UTAUT construct to an important context, our results have important practical implications, in that, to increase non-instrumental and instrumental use, careful attention should be given to co-development of mobile phone friendly policies pertaining to FC in developing countries.

Suggested Citation

  • Vaithilingam, Santha & Nair, Mahendhiran & Macharia, Mary & Venkatesh, Viswanath, 2022. "Mobile communication and use behavior of the urban poor in a developing country: A field study in Malaysia," International Journal of Information Management, Elsevier, vol. 63(C).
    • Handle: RePEc:eee:ininma:v:63:y:2022:i:c:s026840122100133x
    DOI: 10.1016/j.ijinfomgt.2021.102440
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    Cited by:

    1. Nourallah, Mustafa, 2023. "One size does not fit all: Young retail investors’ initial trust in financial robo-advisors," Journal of Business Research, Elsevier, vol. 156(C).
    2. Vaithilingam, Santha & Ong, Chu Sun & Moisescu, Ovidiu I. & Nair, Mahendhiran S., 2024. "Robustness checks in PLS-SEM: A review of recent practices and recommendations for future applications in business research," Journal of Business Research, Elsevier, vol. 173(C).
    3. Wang, Bo & Yang, Zihan & Le Hoa Pham, Thi & Deng, Nana & Du, Heran, 2023. "Can social impacts promote residents’ pro-environmental intentions and behaviour: Evidence from large-scale demand response experiment in China," Applied Energy, Elsevier, vol. 340(C).
    4. R. V. Naveenan & Chee Yoong Liew & Ploypailin Kijkasiwat, 2024. "Nexus Between Financial Inclusion, Digital Inclusion and Health Outcomes: Evidence from Developing Economies," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 174(1), pages 367-408, August.

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