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Emotional reactions to robot colleagues in a role-playing experiment

Author

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  • Savela, Nina
  • Oksanen, Atte
  • Pellert, Max
  • Garcia, David

Abstract

We investigated how people react emotionally to working with robots in three scenario-based role-playing survey experiments collected in 2019 and 2020 from the United States (Study 1: N = 1003; Study 2: N = 969, Study 3: N = 1059). Participants were randomly assigned to groups and asked to write a short post about a scenario in which we manipulated the number of robot teammates or the size of the social group (work team vs. organization). Emotional content of the corpora was measured using six sentiment analysis tools, and socio-demographic and other factors were assessed through survey questions and LIWC lexicons and further analyzed in Study 4. The results showed that people are less enthusiastic about working with robots than with humans. Our findings suggest these more negative reactions stem from feelings of oddity in an unusual situation and the lack of social interaction.

Suggested Citation

  • Savela, Nina & Oksanen, Atte & Pellert, Max & Garcia, David, 2021. "Emotional reactions to robot colleagues in a role-playing experiment," International Journal of Information Management, Elsevier, vol. 60(C).
    • Handle: RePEc:eee:ininma:v:60:y:2021:i:c:s0268401221000542
    DOI: 10.1016/j.ijinfomgt.2021.102361
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    Cited by:

    1. Lv, Xingyang & Shi, Kewei & He, Yueying & Ji, Yingchao & Lan, Tian, 2024. "My colleague is not “human”: Will working with robots make you act more indifferently?," Journal of Business Research, Elsevier, vol. 176(C).
    2. Dario Krpan & Jonathan E. Booth & Andreea Damien, 2023. "The positive–negative–competence (PNC) model of psychological responses to representations of robots," Nature Human Behaviour, Nature, vol. 7(11), pages 1933-1954, November.

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