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Perception-based model for analyzing the impact of enterprise blockchain adoption on SCM in the Indian service industry

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  • Karamchandani, Amit
  • Srivastava, Samir K.
  • Srivastava, Rajiv K.

Abstract

Permissioned blockchain utilized by any organization is commonly known as Enterprise Blockchain (EBC). EBC represents a popular investment option as enterprise system in the service industry. This paper aims at analyzing the perception of EBC among practitioners in service industry. As significant hype prevails about EBC usefulness in service industry, we examine if the perception of the usefulness of EBC among practitioners is borne out of knowledge of theoretical benefits of EBC, or is it borne out of the hype. A scale for measuring EBC benefits is developed. In order to test the hypothesized relationships, structural equation modelling (SEM) is used. We extend the concept of perceived usefulness from technology acceptance model for service supply chain management (SCM) and measure the perceived usefulness of EBC for six supply chain dimensions in the service industry. We examine if the service industry managers perceive EBC to be profitable based on the practical usefulness of EBC in various dimensions of service SCM. Moderating effects of 5 factors are analysed on relationships of our research model. This paper provides insights about the dimensions of service SCM, in which service industry practitioners perceive EBC to be useful and may contribute to increment in organization’s profitability.

Suggested Citation

  • Karamchandani, Amit & Srivastava, Samir K. & Srivastava, Rajiv K., 2020. "Perception-based model for analyzing the impact of enterprise blockchain adoption on SCM in the Indian service industry," International Journal of Information Management, Elsevier, vol. 52(C).
    • Handle: RePEc:eee:ininma:v:52:y:2020:i:c:s0268401219304797
    DOI: 10.1016/j.ijinfomgt.2019.10.004
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    Citations

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    Cited by:

    1. Chen, R. & Chen, K. & Ou, Carol, 2023. "Facilitating interorganizational trust in strategic alliances by leveraging blockchain-based systems: Case studies of two eastern banks," Other publications TiSEM 85ecf99c-76f0-416e-9604-d, Tilburg University, School of Economics and Management.
    2. Kirti Nayal & Rakesh D. Raut & Balkrishna E. Narkhede & Pragati Priyadarshinee & Gajanan B. Panchal & Vidyadhar V. Gedam, 2023. "Antecedents for blockchain technology-enabled sustainable agriculture supply chain," Annals of Operations Research, Springer, vol. 327(1), pages 293-337, August.
    3. Gang Li & Chih-Cheng Fang, 2022. "Exploring factors that influence information resources sharing intention via the perspective of consensus perception of blockchain," Information Technology and Management, Springer, vol. 23(1), pages 23-38, March.
    4. Soumya Choudhury & Parvathi Jayaprakash & S. Srinivas & S. Sowmya & Tarun Shah & R. Abinaya, 2023. "A blockchain platform for the truck freight marketplace in India," Operations Management Research, Springer, vol. 16(2), pages 684-704, June.
    5. Shahzad, Khuram & Zhang, Qingyu & Ashfaq, Muhammad & Zafar, Abaid Ullah & Ahmad, Bilal, 2024. "Pre- to post-adoption of blockchain technology in supply chain management: Influencing factors and the role of firm size," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    6. Qingyu Zhang & Salman Khan & Safeer Ullah Khan & Ikram Ullah Khan, 2023. "Understanding Blockchain Technology Adoption in Operation and Supply Chain Management of Pakistan: Extending UTAUT Model With Technology Readiness, Technology Affinity and Trust," SAGE Open, , vol. 13(4), pages 21582440231, October.
    7. Soumyadeb Chowdhury & Oscar Rodriguez-Espindola & Prasanta Dey & Pawan Budhwar, 2023. "Blockchain technology adoption for managing risks in operations and supply chain management: evidence from the UK," Annals of Operations Research, Springer, vol. 327(1), pages 539-574, August.
    8. Saari, Anniina & Vimpari, Jussi & Junnila, Seppo, 2022. "Blockchain in real estate: Recent developments and empirical applications," Land Use Policy, Elsevier, vol. 121(C).
    9. Geetika Jain & Archana Shrivastava & Justin Paul & Ronak Batra, 2022. "Blockchain for SME Clusters: An Ideation using the Framework of Ostrom Commons Governance," Information Systems Frontiers, Springer, vol. 24(4), pages 1125-1143, August.
    10. Yi-Hsiang Lu & Ching-Chiang Yeh & Yu-Mei Kuo, 2024. "Exploring the critical factors affecting the adoption of blockchain: Taiwan’s banking industry," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 10(1), pages 1-25, December.
    11. Büttgen, Marion & al.,, 2021. "Blockchain in Service Management and Service Research - Developing a Research Agenda and Managerial Implications," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 5(2), pages 71-102.

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