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Self-disclosure in mobile payment applications: Common and differential effects of personal and proxy control enhancing mechanisms

Author

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  • Yang, Qianwen
  • Gong, Xiang
  • Zhang, Kem Z.K.
  • Liu, Hefu
  • Lee, Matthew K.O.

Abstract

This study seeks to examine consumers’ self-disclosure in mobile payment (MP) applications by highlight the value of personal and proxy control enhancing mechanisms: perceived effectiveness of privacy setting and perceived effectiveness of privacy policy. To empirically validate the model, we conducted two quantitative survey studies in the same research inquiry. The empirical results suggest that perceived benefits, perceived effectiveness of privacy setting, perceived effectiveness of privacy policy, and perceived risks together predict perceived value and psychological comfort, which further determine consumers’ self-disclosure in MP applications. This study contributes to the information privacy literature by highlighting personal and proxy control enhancing mechanisms to promote consumers’ self-disclosure in MP applications.

Suggested Citation

  • Yang, Qianwen & Gong, Xiang & Zhang, Kem Z.K. & Liu, Hefu & Lee, Matthew K.O., 2020. "Self-disclosure in mobile payment applications: Common and differential effects of personal and proxy control enhancing mechanisms," International Journal of Information Management, Elsevier, vol. 52(C).
    • Handle: RePEc:eee:ininma:v:52:y:2020:i:c:s0268401218311782
    DOI: 10.1016/j.ijinfomgt.2019.102065
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    Citations

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    Cited by:

    1. Bailing Liu & Caroline Lancelot Miltgen & Huimin Xia, 2022. "Disclosure decisions and the moderating effects of privacy feedback and choice," Post-Print hal-03584187, HAL.
    2. Laura Grassi, 2024. "In a world of Open Finance, are customers willing to share data? An analysis of the data-driven insurance business," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 14(3), pages 727-753, September.
    3. Jabbar, Abdul & Geebren, Ahmed & Hussain, Zahid & Dani, Samir & Ul-Durar, Shajara, 2023. "Investigating individual privacy within CBDC: A privacy calculus perspective," Research in International Business and Finance, Elsevier, vol. 64(C).
    4. Chakraborty, Debarun & Siddiqui, Aaliyah & Siddiqui, Mujahid & Rana, Nripendra P. & Dash, Ganesh, 2022. "Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).

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