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Spillover of workplace IT satisfaction onto job satisfaction: The roles of job fit and professional fit

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  • Wang, Wei
  • Wang, Yi
  • Zhang, Yi
  • Ma, Jing

Abstract

With information technology (IT) increasingly penetrating in workplaces, employee satisfaction with workplace IT becomes an integral part of work and significantly influences work-related outcomes. Scant attention, however, has been paid to whether and how employees’ IT satisfaction plays a role in generating job-related attitudinal changes among employees. Drawing upon satisfaction spillover theory, we developed and empirically tested a model to examine the relationship between individual satisfaction with workplace IT and job satisfaction. Specifically, we introduced two elements of user-task-technology fit—namely, job fit and professional fit—to examine the transition in employees’ satisfaction from the technological domain to overall satisfaction with work. We found that job fit not only mediated but also strengthened the effect of workplace IT satisfaction on job satisfaction, whereas professional fit did not play a moderating role in the relationship between workplace IT satisfaction and job satisfaction. The findings suggest that practitioners should emphasize workplace IT as a crucial ingredient of the work context and improve employee experiences with using IT. More importantly, the fit of IT with employees’ job and professional requirements is critical for this transition in satisfaction.

Suggested Citation

  • Wang, Wei & Wang, Yi & Zhang, Yi & Ma, Jing, 2020. "Spillover of workplace IT satisfaction onto job satisfaction: The roles of job fit and professional fit," International Journal of Information Management, Elsevier, vol. 50(C), pages 341-352.
  • Handle: RePEc:eee:ininma:v:50:y:2020:i:c:p:341-352
    DOI: 10.1016/j.ijinfomgt.2019.08.011
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    Cited by:

    1. Xu, Mengxi & Wang, Wei & Ou, Carol & Song, Baoxiang, 2023. "Does IT matter for work meaningfulness?: Exploring the mediating role of job crafting," Other publications TiSEM 53be7105-cc88-4dee-a738-b, Tilburg University, School of Economics and Management.
    2. Sovianur Kure & Muhammad Basir-Cyio & Bakri Hasanuddin, 2021. "The Effect of Organizational Commitment, Competence, and Information Technology on the Performance of Regional Apparatus Organizations (OPD) of the Tojo Una-Una Regency Government and Their Impact on ," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(10), pages 408-420, October.
    3. Roşca Vlad I., 2022. "Person-Job Fit and Subjective Underemployment in Multinational Companies," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 16(1), pages 981-991, August.

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