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Customer value via an Intranet: A case application of B2E at HCL Technologies

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  • Singh, Mohini

Abstract

The case study illustrates another genre of the B2E (business to employee) model, implemented at a large Indian IT organisation to engage its employees in order to create value for its customers. The main focus of the empirical analysis is the counterintuitive strategy to ensure customer loyalty and increased revenues by transforming the relationship between the management and the employees. A brief outline is presented of the B2E model and a case analysis of issues is derived.

Suggested Citation

  • Singh, Mohini, 2009. "Customer value via an Intranet: A case application of B2E at HCL Technologies," International Journal of Information Management, Elsevier, vol. 29(6), pages 497-501.
    • Handle: RePEc:eee:ininma:v:29:y:2009:i:6:p:497-501
    DOI: 10.1016/j.ijinfomgt.2009.09.002
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    References listed on IDEAS

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    1. Martini, Antonella & Corso, Mariano & Pellegrini, Luisa, 2009. "An empirical roadmap for intranet evolution," International Journal of Information Management, Elsevier, vol. 29(4), pages 295-308.
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    Cited by:

    1. Muhammad Amin & Hamad Hussain Shah & Bilal Bashir & Muhammad Azhar Iqbal & Umer Hameed Shah & Muhammad Umair Ali, 2023. "Environmental Assessment of Hydrogen Utilization in Various Applications and Alternative Renewable Sources for Hydrogen Production: A Review," Energies, MDPI, vol. 16(11), pages 1-25, May.

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