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A business process-oriented method of KM solution design: A case study of Samsung Electronics

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  • Baloh, Peter
  • Uthicke, Katharina
  • Moon, Gyewan

Abstract

Improving how knowledge is leveraged in organizations for improved business performance is today considered as a major organizational change. Knowledge management (KM) projects are stigmatized as demanding, fuzzy and complex, with questionable outcomes—more than 70% of them do not deliver what they promised. A case of Samsung Electronics mobile branch we present shows how KM projects can be more successful if they are treated as business process-oriented organizational change projects. Both organizations and academia can stand on the shoulders of giants as previous experience and research in that area is rich. Adding the KM flavor to such organizational change is the goal of this case study; the learning outcomes include a six-step KM solution design method, a justification for the business process level of analysis and managerial action, and the need for modest and just-do-it approach when introducing KM-related organizational interventions.

Suggested Citation

  • Baloh, Peter & Uthicke, Katharina & Moon, Gyewan, 2008. "A business process-oriented method of KM solution design: A case study of Samsung Electronics," International Journal of Information Management, Elsevier, vol. 28(5), pages 433-437.
    • Handle: RePEc:eee:ininma:v:28:y:2008:i:5:p:433-437
    DOI: 10.1016/j.ijinfomgt.2008.05.004
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    Cited by:

    1. Bronzo, Marcelo & de Resende, Paulo Tarso Vilela & de Oliveira, Marcos Paulo Valadares & McCormack, Kevin P. & de Sousa, Paulo Renato & Ferreira, Reinaldo Lopes, 2013. "Improving performance aligning business analytics with process orientation," International Journal of Information Management, Elsevier, vol. 33(2), pages 300-307.
    2. Chang, Hsin Hsin & Wang, I. Chen, 2011. "Enterprise Information Portals in support of business process, design teams and collaborative commerce performance," International Journal of Information Management, Elsevier, vol. 31(2), pages 171-182.
    3. Du, Yiwei & Cui, Miao & Su, Jingqin, 2018. "Implementation processes of online and offline channel conflict management strategies in manufacturing enterprises: A resource orchestration perspective," International Journal of Information Management, Elsevier, vol. 39(C), pages 136-145.

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