IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v26y2006i1p44-58.html
   My bibliography  Save this article

An integrated approach to process and service management

Author

Listed:
  • Gibb, Forbes
  • Buchanan, Steven
  • Shah, Sameer

Abstract

Any enterprise exists to create and capture value, and much of this value is created through processes and services. Given the heavy dependency of processes on information and IT, the chief information officer (CIO) has a key role to play in ensuring that the enterprise has the appropriate tools to identify, design, implement, monitor and measure the processes and services which will deliver an enterprise's strategic goals and objectives. This paper looks at the nature of processes and services, proposes a toolbox for their management and looks at the implications for information strategy and effective information management regimes.

Suggested Citation

  • Gibb, Forbes & Buchanan, Steven & Shah, Sameer, 2006. "An integrated approach to process and service management," International Journal of Information Management, Elsevier, vol. 26(1), pages 44-58.
    • Handle: RePEc:eee:ininma:v:26:y:2006:i:1:p:44-58
    DOI: 10.1016/j.ijinfomgt.2005.10.007
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401205001106
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijinfomgt.2005.10.007?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Thornley, Clare & Ferguson, Stuart & Weckert, John & Gibb, Forbes, 2011. "Do RFIDs (radio frequency identifier devices) provide new ethical dilemmas for librarians and information professionals?," International Journal of Information Management, Elsevier, vol. 31(6), pages 546-555.
    2. Buchanan, Steven & McMenemy, David, 2012. "Digital service analysis and design: The role of process modelling," International Journal of Information Management, Elsevier, vol. 32(3), pages 251-256.
    3. Gibb, Forbes & Thornley, Clare & Ferguson, Stuart & Weckert, John, 2011. "The application of RFIDs in libraries: an assessment of technological, management and professional issues," International Journal of Information Management, Elsevier, vol. 31(3), pages 244-251.
    4. Trkman, Peter, 2010. "The critical success factors of business process management," International Journal of Information Management, Elsevier, vol. 30(2), pages 125-134.
    5. Brocke, Jan vom & Zelt, Sarah & Schmiedel, Theresa, 2016. "On the role of context in business process management," International Journal of Information Management, Elsevier, vol. 36(3), pages 486-495.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:26:y:2006:i:1:p:44-58. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.