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Relationship between anxiety level of patients and their satisfaction with different aspects of healthcare

Author

Listed:
  • Herrera-Espiñeira, Carmen
  • Rodríguez del Aguila, Maria del Mar
  • Rodríguez del Castillo, Mercedes
  • Valdivia, Antonia Fernández
  • Sánchez, Isabel Reyes

Abstract

Objective The objective of this study was to explore the possible association between the anxiety level of patients and their satisfaction with different aspects of healthcare.Method This analytical cross-sectional study included 301 patients undergoing scheduled trauma surgery from October 2004 to May 2005 at the Virgen de las Nieves University Hospital in Granada (Spain). They completed a sociodemographic and clinical questionnaire before their discharge and, at 15 days after discharge, they responded to an ad hoc questionnaire comprising three items (satisfaction with information received, privacy and comfort of the setting, and friendliness of healthcare professionals), and were scored on an interviewer-administered Zung anxiety scale. Descriptive analysis and unadjusted logistic regression were performed for each factor, followed by multivariate logistic regression to model the association between satisfaction and anxiety with study of confounding variables.Results For each higher point in the Zung test, patients had a 4% higher risk of feeling dissatisfied with the information received, an 8% higher risk of dissatisfaction with the hospital setting and a 6% higher risk of dissatisfaction with the friendliness of healthcare personnel.Conclusion A higher anxiety level in the patient was associated with greater dissatisfaction with the three healthcare aspects studied.

Suggested Citation

  • Herrera-Espiñeira, Carmen & Rodríguez del Aguila, Maria del Mar & Rodríguez del Castillo, Mercedes & Valdivia, Antonia Fernández & Sánchez, Isabel Reyes, 2009. "Relationship between anxiety level of patients and their satisfaction with different aspects of healthcare," Health Policy, Elsevier, vol. 89(1), pages 37-45, January.
    • Handle: RePEc:eee:hepoli:v:89:y:2009:i:1:p:37-45
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    References listed on IDEAS

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    1. Jennifer L. Wolff & Emily M. Agree, 2004. "Depression Among Recipients of Informal Care: The Effects of Reciprocity, Respect, and Adequacy of Support," The Journals of Gerontology: Series B, The Gerontological Society of America, vol. 59(3), pages 173-180.
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    1. Raquel Lara & Martha Fernández-Daza & Sara Zabarain-Cogollo & María Angustias Olivencia-Carrión & Manuel Jiménez-Torres & María Demelza Olivencia-Carrión & Adelaida Ogallar-Blanco & Débora Godoy-Izqui, 2021. "Active Coping and Anxiety Symptoms during the COVID-19 Pandemic in Spanish Adults," IJERPH, MDPI, vol. 18(16), pages 1-17, August.
    2. Waleska Sigüernza & Petr Mariel, 2013. "Valoración económica de los servicios sanitarios en la Comunidad Autónoma del País Vasco," Hacienda Pública Española / Review of Public Economics, IEF, vol. 207(4), pages 71-99, December.
    3. Hui Sang & Jiuqing Cheng, 2020. "Effects of Perceived Risk and Patient Anxiety on Intention to Use Community Healthcare Services in a Big Modern City," SAGE Open, , vol. 10(2), pages 21582440209, June.
    4. Jesús Clemente López & Pedro García Castrillo & María A. González Alvarez & Marcos Sanso Frago, 2014. "Una evaluación de la efectividad de la formación ocupacional para desempleados antes y después de la crisis económica: el caso de Aragón," Hacienda Pública Española / Review of Public Economics, IEF, vol. 208(1), pages 77-106, March.
    5. Tetsuji Yamada & Chia-Ching Chen & Chiyoe Murata & Hiroshi Hirai & Toshiyuki Ojima & Katsunori Kondo & Joseph R. Harris III, 2015. "Access Disparity and Health Inequality of the Elderly: Unmet Needs and Delayed Healthcare," IJERPH, MDPI, vol. 12(2), pages 1-28, February.

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