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Association between family doctors’ practices characteristics and patient evaluation of care

Author

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  • Klemenc-Ketis, Zalika
  • Petek, Davorina
  • Kersnik, Janko

Abstract

Patients’ evaluations of primary care are influenced by three major dimensions: patients’, family doctors’ and practices’ characteristics. A lot of primary care practices use possibilities of new information technologies, such as chronic patients’ electronic registers, clinical guideline support systems, electronic medical records and clinical decision system. The aim of this study was to determine possible effects of quality characteristics of family doctors’ practices on patients’ satisfaction.

Suggested Citation

  • Klemenc-Ketis, Zalika & Petek, Davorina & Kersnik, Janko, 2012. "Association between family doctors’ practices characteristics and patient evaluation of care," Health Policy, Elsevier, vol. 106(3), pages 269-275.
    • Handle: RePEc:eee:hepoli:v:106:y:2012:i:3:p:269-275
    DOI: 10.1016/j.healthpol.2012.04.009
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    References listed on IDEAS

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    1. vab, Igor, 1995. "Primary health care reform in Slovenia: First results," Social Science & Medicine, Elsevier, vol. 41(1), pages 141-144, July.
    2. Kersnik, Janko, 2001. "Determinants of customer satisfaction with the health care system, with the possibility to choose a personal physician and with a family doctor in a transition country," Health Policy, Elsevier, vol. 57(2), pages 155-164, August.
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    Cited by:

    1. Zalika Klemenc‐Ketis & Andrej Kravos & Tonka Poplas‐Susič & Igor Švab & Janko Kersnik, 2014. "New tool for patient evaluation of nurse practitioner in primary care settings," Journal of Clinical Nursing, John Wiley & Sons, vol. 23(9-10), pages 1323-1331, May.
    2. Zalika Klemenc-Ketis & Irena Makivić & Antonija Poplas Susic, 2018. "The development and validation of a new interprofessional team approach evaluation scale," PLOS ONE, Public Library of Science, vol. 13(8), pages 1-13, August.

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