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Digital economy, customer stability, and organizational resilience

Author

Listed:
  • Zhang, Zhi
  • Meng, Qingkun
  • Wang, Jun
  • Wu, Ying

Abstract

The influence of the digital economy on organizational resilience remains understudied, especially in emerging markets. Thus, this study examines the impact of the digital economy on organizational resilience in China, with specific focus on the moderating role of customer stability. Using panel data from 27,342 Chinese A-share listed companies (2012–2022), we find that the digital economy significantly enhances organizational resilience, and this effect is enhanced by customer stability. Moreover, nonstate-owned enterprises in China's more digitally developed eastern regions tend to experience greater resilience. These findings extend the resource-based view and dynamic capabilities perspective by highlighting the synergistic contribution of external digital resources and stable customer relationships to the concept of organizational resilience. Overall, our research provides valuable insights for managers and policymakers aiming to navigate digital transformation and build resilient organizations.

Suggested Citation

  • Zhang, Zhi & Meng, Qingkun & Wang, Jun & Wu, Ying, 2025. "Digital economy, customer stability, and organizational resilience," Finance Research Letters, Elsevier, vol. 72(C).
    • Handle: RePEc:eee:finlet:v:72:y:2025:i:c:s154461232401609x
    DOI: 10.1016/j.frl.2024.106580
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    More about this item

    Keywords

    Digital economy; Organizational resilience; Customer stability; Dynamic capability; Emerging market;
    All these keywords.

    JEL classification:

    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis

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