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Client satisfaction with a new group-based model of case management for supported housing services

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  • Tsai, Jack
  • Reddy, Navin
  • Rosenheck, Robert A.

Abstract

Supportive housing typically offers rental subsidies and individual intensive community-based case management and has become a predominant service model for homeless adults. Alternative case management models have not been adequately explored. This study evaluates satisfaction with a novel group-intensive peer support (GIPS) model of case management for the Housing and Urban Development-Veterans Affairs Supportive Housing (HUD-VASH) program. A total of 95 HUD-VASH clients rated their satisfaction with services and responded to open-ended questions about what they liked best and least about the program. Quantitative and qualitative analyses compared clients who attended groups as part of the GIPS model and those who did not. No significant difference in satisfaction between group and non-group attenders were found. Clients reported what they liked best about the program was the staff; those who attended groups reported what they liked best was the social interaction and peer support. These findings suggest clients who attend groups for their primary source of case management may be as satisfied as those who receive only individual case management. GIPS offers a feasible and acceptable service model and should be further explored along with other alternative models of care in supportive housing services.

Suggested Citation

  • Tsai, Jack & Reddy, Navin & Rosenheck, Robert A., 2014. "Client satisfaction with a new group-based model of case management for supported housing services," Evaluation and Program Planning, Elsevier, vol. 43(C), pages 118-123.
    • Handle: RePEc:eee:epplan:v:43:y:2014:i:c:p:118-123
    DOI: 10.1016/j.evalprogplan.2013.12.004
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    Cited by:

    1. Alison L. Weightman & Mark J. Kelson & Ian Thomas & Mala K. Mann & Lydia Searchfield & Simone Willis & Ben Hannigan & Robin J. Smith & Rhiannon Cordiner, 2023. "Exploring the effect of case management in homelessness per components: A systematic review of effectiveness and implementation, with meta‐analysis and thematic synthesis," Campbell Systematic Reviews, John Wiley & Sons, vol. 19(2), June.
    2. Jean-Michel Mercier & Fardous Hosseiny & Sara Rodrigues & Anthony Friio & Suzette Brémault-Phillips & Duncan M. Shields & Gabrielle Dupuis, 2023. "Peer Support Activities for Veterans, Serving Members, and Their Families: Results of a Scoping Review," IJERPH, MDPI, vol. 20(4), pages 1-22, February.

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