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Analyzing service blueprints using phase distributions

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  • Berkley, Blair J.

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  • Berkley, Blair J., 1996. "Analyzing service blueprints using phase distributions," European Journal of Operational Research, Elsevier, vol. 88(1), pages 152-164, January.
    • Handle: RePEc:eee:ejores:v:88:y:1996:i:1:p:152-164
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    References listed on IDEAS

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    1. Marcel F. Neuts, 1982. "Explicit Steady-State Solutions to Some Elementary Queueing Models," Operations Research, INFORMS, vol. 30(3), pages 480-489, June.
    2. Ward Whitt, 1982. "Approximating a Point Process by a Renewal Process, I: Two Basic Methods," Operations Research, INFORMS, vol. 30(1), pages 125-147, February.
    3. Tayfur Altiok, 1989. "Approximate Analysis of Queues in Series with Phase-Type Service Times and Blocking," Operations Research, INFORMS, vol. 37(4), pages 601-610, August.
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    Cited by:

    1. Seungju Nam & Chunghun Ha & Hyun Cheol Lee, 2018. "Redesigning In-Flight Service with Service Blueprint Based on Text Analysis," Sustainability, MDPI, vol. 10(12), pages 1-21, November.
    2. Ákos Gubán & Richárd Kása, 2013. "Service Logistics: Logistification Of Service Processes," Advanced Logistic systems, University of Miskolc, Department of Material Handling and Logistics, vol. 7(1), pages 43-50, December.

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