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Optimal management of cross-trained workers in services with negligible switching costs

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  • Berman, Oded
  • Wang, Jiamin
  • Sapna, K. P.

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  • Berman, Oded & Wang, Jiamin & Sapna, K. P., 2005. "Optimal management of cross-trained workers in services with negligible switching costs," European Journal of Operational Research, Elsevier, vol. 167(2), pages 349-369, December.
    • Handle: RePEc:eee:ejores:v:167:y:2005:i:2:p:349-369
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    References listed on IDEAS

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    1. Joseph J. Moder & Cecil R. Phillips, 1962. "Queuing With Fixed and Variable Channels," Operations Research, INFORMS, vol. 10(2), pages 218-231, April.
    2. M. Yadin & P. Naor, 1967. "On queueing systems with variable service capacities," Naval Research Logistics Quarterly, John Wiley & Sons, vol. 14(1), pages 43-53.
    3. F. V. Lu & R. F. Serfozo, 1984. "M / M /1 Queueing Decision Processes with Monotone Hysteretic Optimal Policies," Operations Research, INFORMS, vol. 32(5), pages 1116-1132, October.
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    Cited by:

    1. Terekhov, Daria & Christopher Beck, J., 2009. "An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers," European Journal of Operational Research, Elsevier, vol. 198(1), pages 223-231, October.
    2. Zhang, Jianxiong & Tang, Wansheng & Hu, Mingmao, 2015. "Optimal supplier switching with volume-dependent switching costs," International Journal of Production Economics, Elsevier, vol. 161(C), pages 96-104.
    3. Daria Terekhov & J. Christopher Beck & Kenneth N. Brown, 2009. "A Constraint Programming Approach for Solving a Queueing Design and Control Problem," INFORMS Journal on Computing, INFORMS, vol. 21(4), pages 549-561, November.
    4. Shandong Mou, 2022. "Integrated Order Picking and Multi-Skilled Picker Scheduling in Omni-Channel Retail Stores," Mathematics, MDPI, vol. 10(9), pages 1-19, April.

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