IDEAS home Printed from https://ideas.repec.org/a/eee/bushor/v47y2004i5p45-52.html
   My bibliography  Save this article

CRM: Profiting from understanding customer needs

Author

Listed:
  • Stringfellow, Anne
  • Nie, Winter
  • Bowen, David E.

Abstract

No abstract is available for this item.

Suggested Citation

  • Stringfellow, Anne & Nie, Winter & Bowen, David E., 2004. "CRM: Profiting from understanding customer needs," Business Horizons, Elsevier, vol. 47(5), pages 45-52.
    • Handle: RePEc:eee:bushor:v:47:y:2004:i:5:p:45-52
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0007-6813(04)00069-2
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Cavada, Juan P. & Cortés, Cristián E. & Goic, Marcel & Weintraub, Andrés & Zambrano, Juan I., 2020. "Accounting for cost heterogeneity on the demand in the context of a technician dispatching problem," European Journal of Operational Research, Elsevier, vol. 287(3), pages 820-831.
    2. Jalal Rajeh Hanaysha, 2023. "Exploring the Relationship between Entrepreneurial Marketing Dimensions, Brand Equity and SME Growth," IIM Kozhikode Society & Management Review, , vol. 12(1), pages 22-38, January.
    3. Mohammad Nabil Shaaban & Soha Ashraf Ghoneim, 2017. "Assessing the Effect of Customer Relationship Management on Hotels’ Marketing Performance: The Mediating Role of Marketing Capabilities – Evidence from Sharm El-Sheikh, Egypt," Tourism Research Institute, Journal of Tourism Research, vol. 18(1), pages 84-104, November.
    4. José Luis Ferreras-Méndez & Anabel Fernández-Mesa & Joaquín Alegre, 2019. "Export Performance in SMEs: The Importance of External Knowledge Search Strategies and Absorptive Capacity," Management International Review, Springer, vol. 59(3), pages 413-437, June.
    5. Jalal Rajeh Hanaysha & Mohammed Emad Al-Shaikh, 2022. "An Examination of Entrepreneurial Marketing Dimensions and Firm Performance in Small and Medium Enterprises," Sustainability, MDPI, vol. 14(18), pages 1-17, September.
    6. Gorry, G. Anthony & Westbrook, Robert A., 2011. "Once more, with feeling: Empathy and technology in customer care," Business Horizons, Elsevier, vol. 54(2), pages 125-134, March.
    7. Gorry, G. Anthony & Westbrook, Robert A., 2011. "Once more, with feeling: Empathy and technology in customer care," Business Horizons, Elsevier, vol. 54(2), pages 125-134.
    8. Navitha Singh Sewpersadh, 2023. "Disruptive business value models in the digital era," Journal of Innovation and Entrepreneurship, Springer, vol. 12(1), pages 1-27, December.
    9. Priyanka Meena & Praveen Sahu, 2021. "Customer Relationship Management Research from 2000 to 2020: An Academic Literature Review and Classification," Vision, , vol. 25(2), pages 136-158, June.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:bushor:v:47:y:2004:i:5:p:45-52. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/bushor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.