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Seven keys to improving customer satisfaction programs

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  • Garver, Michael S.
  • Gagnon, Gary B.

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  • Garver, Michael S. & Gagnon, Gary B., 2002. "Seven keys to improving customer satisfaction programs," Business Horizons, Elsevier, vol. 45(5), pages 35-42.
    • Handle: RePEc:eee:bushor:v:45:y:2002:i:5:p:35-42
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    Cited by:

    1. S, Suresh Kumar & S R, Shehnaz & Salam, Shiny, 2020. "Resurgence of small eateries– The successful business model of online Food Apps in major cities of Kerala," MPRA Paper 109185, University Library of Munich, Germany.
    2. Vadivelu Tharanikaran & Sutha Sritharan & Vadivelu Thusyanthy, 2017. "Service Quality and Customer Satisfaction in the Electronic Banking," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(4), pages 1-67, March.

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