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Managing Strategy-Culture Dichotomies in South African Municipalities: A Payment Culture Perspective

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  • Prince Enwereji

    (School of Public Management, Governance and Public Policy, College of Business and Economics, University of Johannesburg, South Africa)

  • D. E. Uwizeyimana

    (School of Public Management, Governance and Public Policy, College of Business and Economics, University of Johannesburg, South Africa)

Abstract

Local municipalities in South Africa have been struggling to enhance a payment culture for municipal services. Despite their endeavours to do so, consumer debts still intensify to an unbearable extent. This study investigated how to manage strategy-culture dichotomies to enhance a payment culture for municipal services. Secondary data were gathered from several sources, such as journal articles, books, blogs, magazines, and local municipal reports. A systematic literature review was done to examine the effective measures needed to manage the strategy-culture dichotomies in effect to change and handle peoples’ culture and psychology in the payment for municipal services. The meaning of culture and its impact on the implementation of the organisational strategy were identified. Concerning the intensifying consumer debt accruals, the study upholds that strategic leaders should understand the cultural imperatives of the people before making and implementing strategies. The study further recommends that municipal employees identify characteristics of present culture and specify actions to implement a strategy. More so, strategic leaders should always scrutinise their workforce, analyse their systems, improve their communication options, and collaborate with stakeholders. This study asserts that the intensifying consumer debts amidst varying cultural imperatives could be stemmed by reconciling strategy-culture dichotomies.

Suggested Citation

  • Prince Enwereji & D. E. Uwizeyimana, 2021. "Managing Strategy-Culture Dichotomies in South African Municipalities: A Payment Culture Perspective," International Review of Management and Marketing, Econjournals, vol. 11(6), pages 30-37.
    • Handle: RePEc:eco:journ3:2021-06-4
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    References listed on IDEAS

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    2. Luigi Guiso & Paola Sapienza & Luigi Zingales, 2006. "Does Culture Affect Economic Outcomes?," Journal of Economic Perspectives, American Economic Association, vol. 20(2), pages 23-48, Spring.
    3. Halbast Hussein Hamadamin & Tarik Atan, 2019. "The Impact of Strategic Human Resource Management Practices on Competitive Advantage Sustainability: The Mediation of Human Capital Development and Employee Commitment," Sustainability, MDPI, vol. 11(20), pages 1-19, October.
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    Cited by:

    1. ENWEREJI, Prince Chukwuneme, 2022. "Enhancing Financial Accountability In South African Local Municipalities: A Consequence Management Viewpoint," Studii Financiare (Financial Studies), Centre of Financial and Monetary Research "Victor Slavescu", vol. 26(4), pages 19-47, December.

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    More about this item

    Keywords

    Local municipality; Organisational strategy; Culture; Payment culture; Service provision.;
    All these keywords.

    JEL classification:

    • H70 - Public Economics - - State and Local Government; Intergovernmental Relations - - - General

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