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Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan

Author

Listed:
  • Mahdi Rezapour

    (Department of Management, Branch Isfahan (Khorasgan), Islamic Azad University, Isfahan, Iran,)

  • Mehraban Hadi Peykani

    (Department of Management, Branch Isfahan (Khorasgan), Islamic Azad University, Isfahan, Iran.)

Abstract

The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private and altered banks in Isfahan. Depending on the bank, the sampling method was available stratified sampling. In this study, a questionnaire was used to assess the variables. The results showed that there is a significant difference between the beauty of the website and privacy between state, private and altered banks and in all the variables, men scored more than women on average.

Suggested Citation

  • Mahdi Rezapour & Mehraban Hadi Peykani, 2017. "Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan," International Review of Management and Marketing, Econjournals, vol. 7(2), pages 237-243.
    • Handle: RePEc:eco:journ3:2017-02-36
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    More about this item

    Keywords

    Customer Satisfaction; Service Quality; State Banks; Private Banks; Altered Banks;
    All these keywords.

    JEL classification:

    • E37 - Macroeconomics and Monetary Economics - - Prices, Business Fluctuations, and Cycles - - - Forecasting and Simulation: Models and Applications
    • E32 - Macroeconomics and Monetary Economics - - Prices, Business Fluctuations, and Cycles - - - Business Fluctuations; Cycles
    • C53 - Mathematical and Quantitative Methods - - Econometric Modeling - - - Forecasting and Prediction Models; Simulation Methods
    • C5 - Mathematical and Quantitative Methods - - Econometric Modeling

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