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Organization and Implementation of Integrated Management System Processes - Cruise Port Dubrovnik

Author

Listed:
  • Ivona Vrdoljak Raguz

    (University of Dubrovnik, The Department of Economics and Business Economics, Dubrovnik, Crotia)

  • Doris Perucic

    (University of Dubrovnik, The Department of Economics and Business Economics, Dubrovnik, Crotia)

  • Ivana Pavlic

    (University of Dubrovnik, The Department of Economics and Business Economics, Dubrovnik, Crotia)

Abstract

World cruise market is very dynamic and it is characterised by constant changes in offer and demand. Dubrovnik, as one of the leading port in the Mediterranean is faced with the problem of large concentrations of ships and passengers in a short period of time. Paper provides answers to the questions: how to manage cruise tourism in Dubrovnik? What are the guidelines for the further development of cruising in Dubrovnik? Modern ports management system must be organized and managed in a manner that will ensure the recognition requirements of stakeholders and their fulfilment. All this requires a more complex integrated management system, in which the requirements of quality management will be the basis, and requirements of environmental management needed an upgrade.

Suggested Citation

  • Ivona Vrdoljak Raguz & Doris Perucic & Ivana Pavlic, 2012. "Organization and Implementation of Integrated Management System Processes - Cruise Port Dubrovnik," International Review of Management and Marketing, Econjournals, vol. 2(4), pages 199-209.
    • Handle: RePEc:eco:journ3:2012-03-1
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    Citations

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    Cited by:

    1. Georgia Papadopoulou & Evangelos Sambracos & Sofia Xesfingi, 2017. "Influential Factors of Passengers' Expenditures During A Cruise Trip: The Case of the Greek Islands," South-Eastern Europe Journal of Economics, Association of Economic Universities of South and Eastern Europe and the Black Sea Region, vol. 15(1), pages 15-31.
    2. Papadopoulou, Georgia & Sambracos, Evangelos, 2014. "Recent Evolution of Cruise Activities in European Ports of Embarkation: a Quantitative and Economic Approach," MPRA Paper 68626, University Library of Munich, Germany.

    More about this item

    Keywords

    Cruise tourism; Dubrovnik; Management; Generic model of integrated management processes; Sustainable development;
    All these keywords.

    JEL classification:

    • M20 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - General

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