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The Impact of the COVID-19 Pandemic on the Use of Remote Meeting Technologies

Author

Listed:
  • Augusto Espín

    (University of Massachusetts Amherst)

  • Christian Rojas

    (University of Massachusetts Amherst)

Abstract

We evaluate the impact of the COVID-19 pandemic on the volume and quality of firms' daily usage of remote (video) meeting technologies. While per-firm daily meeting volume (minutes, number of meetings, and total participants) increase significantly (between 15\% and 48\%), the average meeting is more crowded (+15\%), shorter (-30\%, or 10 minutes) and of significantly poorer (video/audio) quality (-59\%). Firms in the service sector experience the most notable increases in volume usage, while effects on the duration, size and quality of meetings is experienced by firms in all industries.

Suggested Citation

  • Augusto Espín & Christian Rojas, 2021. "The Impact of the COVID-19 Pandemic on the Use of Remote Meeting Technologies," Economics Bulletin, AccessEcon, vol. 41(3), pages 1553-1565.
    • Handle: RePEc:ebl:ecbull:eb-21-00067
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    File URL: http://www.accessecon.com/Pubs/EB/2021/Volume41/EB-21-V41-I3-P132.pdf
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    More about this item

    Keywords

    COVID-19; remote working; remote meeting techonologies;
    All these keywords.

    JEL classification:

    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights
    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior

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