IDEAS home Printed from https://ideas.repec.org/a/eas/buseco/v24y2020i24p13-26.html
   My bibliography  Save this article

Analyzing Technical Characteristics In Banking Sector Using Analytic Network Process And Quality Function Deployment

Author

Listed:
  • Murat Taha BÄ°LİŞİK

    (İstanbul Kültür Üniversitesi)

Abstract

Quality Function Deployment is a method used to collect the needs and expectations of the customers and transfer these to the business processes in order to measure which technical characteristics to be improved to increase customer satisfaction. The weights in the voice of the customer (VOC) which are the input for the Quality Function Deployment is obtained by the Analytical Network Process. Then, the technical requirements have been priotorized. The goal of the study is providing the banks with premise information through improvement by analyzing the customer expectations.

Suggested Citation

  • Murat Taha BÄ°LİŞİK, 2020. "Analyzing Technical Characteristics In Banking Sector Using Analytic Network Process And Quality Function Deployment," Eurasian Business & Economics Journal, Eurasian Academy Of Sciences, vol. 24(24), pages 13-26, February.
    • Handle: RePEc:eas:buseco:v:24:y:2020:i:24:p:13-26
    DOI: 10.17740/eas.econ.2020.V24-02
    as

    Download full text from publisher

    File URL: https://eurasianacademy.org/index.php/busecon/article/view/858
    Download Restriction: no
    File URL: https://libkey.io/10.17740/eas.econ.2020.V24-02?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eas:buseco:v:24:y:2020:i:24:p:13-26. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Kutluk Kagan Sumer (email available below). General contact details of provider: https://www.eurasianacademy.org/index.php/busecon .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.