IDEAS home Printed from https://ideas.repec.org/a/dug/actaec/y2017i3p18-29.html
   My bibliography  Save this article

The Impact of Information Communication Technologies (ICTs) on Tourism Businesses in East London, South Africa

Author

Listed:
  • Tembi Maloney Tichaawa

    (University of Johannesburg)

  • Oswald Mhlanga

    (University of Mpumalanga)

  • Sisa Sicwebu

    (University of Johannesburg)

Abstract

In assessing the impacts of information communication technologies (ICTs) on tourism businesses, this study adopted a case study blueprint, with a questionnaire survey being used to collect data from selected tourism businesses. The respondents rated ICT impacts on tourism on a 5- point Likert scale, with ratings ranging from ‘strongly disagree’ (1) to “strongly agree” (5). The results show that the impacts on hotels were perceived as ranging from 4.07 (improved company image) to 4.92 (increased market share), whereas the impacts on bed and breakfast establishments were perceived as ranging from 3.88 (improved company image) to 4.86 (speeded up service). The impacts on travel agents were perceived as ranging from 4.48 (improved service quality) to 4.94 (improved service quality), whereas the impacts on tour guides were perceived as ranging from 4.58 (improved company image) to 4.81 (heightened customer satisfaction levels). The impacts on backpackers were perceived as ranging from 3.78 (improved company image) to 4.75 (increased market share). Since ICT was perceived to impact relatively little on company image improvement, tourism businesses should use such technology to improve company image. The uniqueness of this article lies in it revealing the impacts of ICT on tourism business from an African country perspective.

Suggested Citation

  • Tembi Maloney Tichaawa & Oswald Mhlanga & Sisa Sicwebu, 2017. "The Impact of Information Communication Technologies (ICTs) on Tourism Businesses in East London, South Africa," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 13(3), pages 18-29, JUNE.
  • Handle: RePEc:dug:actaec:y:2017:i:3:p:18-29
    as

    Download full text from publisher

    File URL: http://journals.univ-danubius.ro/index.php/oeconomica/article/view/3906/4072
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Spralls, Samuel A. & Hunt, Shelby D. & Wilcox, James B., 2011. "Extranet Use and Building Relationship Capital in Interfirm Distribution Networks: The Role of Extranet Capability," Journal of Retailing, Elsevier, vol. 87(1), pages 59-74.
    2. Jacinta A. Opara & Liverpool E. Onyije, 2013. "Information and Communication Technologies (ICT): A Panacea to Achieving Effective Goals in Institutional Administration," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 1(1), pages 11-15.
    3. Byrd, T. A. & Marshall, T. E., 1997. "Relating information technology investment to organizational performance: a causal model analysis," Omega, Elsevier, vol. 25(1), pages 43-56, February.
    4. Hamid Asna Ashari & Majid Heidari & Saeed Parvaresh, 2014. "Improving SMTEs’ Business Performance through Strategic Use of Information Communication Technology: ICT and Tourism Challenges and Opportunities," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 4(3), pages 1-20, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kozłowski, Maciej & Brzozowska-Rup, Katarzyna & Piotrowska-Piątek, Agnieszka, 2021. "Information and Communication Technologies in food and accommodation sector in EU countries: Sticker or challenge for tourism development?," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
    2. Bassem Kahouli & Amine Nafla & Nahla Chaaben & Zied Elleuch, 2023. "Exploring the Influence of the Information and Communication Technology Dimensions on the Sustainability of Competitiveness in Small and Medium-sized Enterprises in the Hail Region," Sustainability, MDPI, vol. 15(23), pages 1-19, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lehmann, Hans & Gallupe, Brent, 2005. "Information systems for multinational enterprises--some factors at work in their design and implementation," Journal of International Management, Elsevier, vol. 11(2), pages 163-186, June.
    2. Rajiv Kohli & Sarv Devaraj, 2003. "Measuring Information Technology Payoff: A Meta-Analysis of Structural Variables in Firm-Level Empirical Research," Information Systems Research, INFORMS, vol. 14(2), pages 127-145, June.
    3. António Madureira & Nico Baken & Harry Bouwman, 2011. "Value of digital information networks: a holonic framework," Netnomics, Springer, vol. 12(1), pages 1-30, April.
    4. Arnett, Dennis B. & Sandvik, Izabela L. & Sandvik, Kåre, 2018. "Two paths to organizational effectiveness – Product advantage and life-cycle flexibility," Journal of Business Research, Elsevier, vol. 84(C), pages 285-292.
    5. Kwok, Francis & Sharma, Piyush & Gaur, Sanjaya Singh & Ueno, Akiko, 2019. "Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance: An emerging markets perspective," International Business Review, Elsevier, vol. 28(5), pages 1-1.
    6. Martinez-Lorente, Angel R. & Sanchez-Rodriguez, Cristobal & Dewhurst, Frank W., 2004. "The effect of information technologies on TQM: An initial analysis," International Journal of Production Economics, Elsevier, vol. 89(1), pages 77-93, May.
    7. Li, Siyu & Huo, Baofeng & Wang, Qiang, 2023. "The impact of buyer-supplier communication on performance: A contingency and configuration approach," International Journal of Production Economics, Elsevier, vol. 257(C).
    8. Gillis, William E. & Combs, James G. & Yin, Xiaoli, 2020. "Franchise management capabilities and franchisor performance under alternative franchise ownership strategies," Journal of Business Venturing, Elsevier, vol. 35(1).
    9. Arnold, Todd J. & Grewal, Dhruv & Motyka, Scott & Kim, Namwoon & Sharma, Arun & Srivastava, Rajendra, 2019. "Store Manager–Store Performance Relationship: A Research Note," Journal of Retailing, Elsevier, vol. 95(2), pages 144-155.
    10. Watson, George F. & Worm, Stefan & Palmatier, Robert W. & Ganesan, Shankar, 2015. "The Evolution of Marketing Channels: Trends and Research Directions," Journal of Retailing, Elsevier, vol. 91(4), pages 546-568.
    11. Tao Zhang, 2019. "How Do Information Technology Resources Facilitate Relational and Contractual Governance in Green Supply Chain Management?," Sustainability, MDPI, vol. 11(13), pages 1-17, July.
    12. Stefan Schweikl & Robert Obermaier, 2020. "Lessons from three decades of IT productivity research: towards a better understanding of IT-induced productivity effects," Management Review Quarterly, Springer, vol. 70(4), pages 461-507, November.
    13. Arnett, Dennis B. & Wittmann, C. Michael, 2014. "Improving marketing success: The role of tacit knowledge exchange between sales and marketing," Journal of Business Research, Elsevier, vol. 67(3), pages 324-331.
    14. MacKenzie, Scott B. & Podsakoff, Philip M., 2012. "Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies," Journal of Retailing, Elsevier, vol. 88(4), pages 542-555.
    15. Berné, Carmen & García-González, Margarita & García-Uceda, María E. & Múgica, José M., 2015. "The effect of ICT on relationship enhancement and performance in tourism channels," Tourism Management, Elsevier, vol. 48(C), pages 188-198.
    16. Dass, Mayukh & Reddy, Srinivas K. & Iacobucci, Dawn, 2014. "A Network Bidder Behavior Model in Online Auctions: A Case of Fine Art Auctions," Journal of Retailing, Elsevier, vol. 90(4), pages 445-462.
    17. Bindu Singh & M.K. Rao, 2017. "To Gear Up Firm Performance in Banking Industry: The Role of Dynamic Capability," Global Business Review, International Management Institute, vol. 18(4), pages 1019-1040, August.
    18. Bozeman, Barry & Youtie, Jan & Jung, Jiwon, 2020. "Robotic Bureaucracy and Administrative Burden: What Are the Effects of Universities’ Computer Automated Research Grants Management Systems?," Research Policy, Elsevier, vol. 49(6).
    19. Kumar, Ram L., 1999. "Understanding DSS value: an options perspective," Omega, Elsevier, vol. 27(3), pages 295-304, June.
    20. Bai, Jingkun & Su, Jiaoyue & Xin, Zihao & Wang, Chengqi, 2024. "Calculative trust, relational trust, and organizational performance: A meta-analytic structural equation modeling approach," Journal of Business Research, Elsevier, vol. 172(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:dug:actaec:y:2017:i:3:p:18-29. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Daniela Robu (email available below). General contact details of provider: https://edirc.repec.org/data/fedanro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.