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Quality of Public Communication, as a Determinant of Romanian Citizens’ Trust in Public Institutions

Author

Listed:
  • Andrei Marcel Manole

    (Valahia University of Targoviste, Romania)

  • Alexandra Sima

    (Valahia University of Targoviste, Romania)

  • Cristian Mieila

    (Politehnica University of Bucharest, Romania)

  • Mihaela Hortensia Hojda

    (Valahia University of Targoviste, Romania)

Abstract

While the phrase ‘public service’ commonly refers to public bodies based on legal principles, it can also be understood as the services rendered to the public. Therefore, fostering the relationship of trust between services and citizens – as the users of these public services – involves thinking very finely about attracting audiences and the interactions between users and politicians through public communication, regardless of the channel used. The low use of open data and information in public action translates into a poor level of trust towards public institutions in Romania, with no clear vision to urgently improve the situation. In order to change the architecture of the data of public interest, the central institutions must act towards the citizen’ environment choice and therefore, will improve the public trust in institutions.

Suggested Citation

  • Andrei Marcel Manole & Alexandra Sima & Cristian Mieila & Mihaela Hortensia Hojda, 2024. "Quality of Public Communication, as a Determinant of Romanian Citizens’ Trust in Public Institutions," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 84-91.
    • Handle: RePEc:ddj:fseeai:y:2024:i:2:p:84-91
    DOI: https://doi.org/10.35219/eai15840409414
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    References listed on IDEAS

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    1. Nicoleta CRISTACHE & Carmen OPRIT MAFTEI & Marian NASTASE & Adriana PUSTIANU & Ciprian MATIS & Veronica ISTRATE ACHIM, 2019. "Exploring Romanian Entrepreneurs’ Social Identity," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 80-85.
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