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Development Of Information Technology And Its Impact On The Form Of Information Services

Author

Listed:
  • Aleksandar Petrov

    (TD NRA)

Abstract

The article studies the development and complexity of information technology (IT). The dependence of modern businesses on the extent and efficiency of applying IT is argued. On this basis, attention is brought to problems related to the orientation of information services (IS) towards the provision of services. Grounds are given that it is based on and is determined by the achievements of IT service management (ITSM). Different approaches to improving IS are presented and the trend towards transforming current IS divisions into ones offering services is outlined.

Suggested Citation

  • Aleksandar Petrov, 2018. "Development Of Information Technology And Its Impact On The Form Of Information Services," Business Management, D. A. Tsenov Academy of Economics, Svishtov, Bulgaria, issue 4 Year 20, pages 23-38.
    • Handle: RePEc:dat:bmngmt:y:2018:i:4:p:23-38
    as

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    File URL: http://hdl.handle.net/10610/4015
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    More about this item

    Keywords

    information technology (IT); information services (IS); IT service; IT service management (ITSM);
    All these keywords.

    JEL classification:

    • C89 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Other

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