IDEAS home Printed from https://ideas.repec.org/a/cup/jfinqa/v59y2024i6p2618-2646_5.html
   My bibliography  Save this article

Stress Testing Banks’ Digital Capabilities: Evidence from the COVID-19 Pandemic

Author

Listed:
  • Kwan, Alan
  • Lin, Chen
  • Pursiainen, Vesa
  • Tai, Mingzhu

Abstract

Banks’ information technology (IT) capabilities affect their ability to serve customers during the COVID-19 pandemic, which generates an unexpected and unprecedented shock that shifts banking services from in-person to digital. Amid mobility restrictions, banks with better IT experience larger reductions in physical branch visits and larger increases in website traffic, implying a larger shift to digital banking. Stronger IT banks are able to originate more Paycheck Protection Program loans to small business borrowers, especially in areas with more severe COVID-19 outbreaks, higher internet use, and higher bank competition. Those banks also attract more deposit flows and receive better mobile customer reviews during the pandemic.

Suggested Citation

  • Kwan, Alan & Lin, Chen & Pursiainen, Vesa & Tai, Mingzhu, 2024. "Stress Testing Banks’ Digital Capabilities: Evidence from the COVID-19 Pandemic," Journal of Financial and Quantitative Analysis, Cambridge University Press, vol. 59(6), pages 2618-2646, September.
    • Handle: RePEc:cup:jfinqa:v:59:y:2024:i:6:p:2618-2646_5
    as

    Download full text from publisher

    File URL: https://www.cambridge.org/core/product/identifier/S0022109023000662/type/journal_article
    File Function: link to article abstract page
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cup:jfinqa:v:59:y:2024:i:6:p:2618-2646_5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Kirk Stebbing (email available below). General contact details of provider: https://www.cambridge.org/jfq .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.